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Method and apparatus for sending call context information

A technology for call processing and purpose, which is applied in the direction of automatic switching office, telephone communication, digital transmission system, etc., and can solve the problem of unknown purpose of the call

Inactive Publication Date: 2011-06-29
MITEL
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the purpose of the colleague's call remains unknown

Method used

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  • Method and apparatus for sending call context information
  • Method and apparatus for sending call context information
  • Method and apparatus for sending call context information

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Embodiment Construction

[0011] The systems and methods disclosed herein provide a communication system for call processing that overcomes at least some of the aforementioned disadvantages.

[0012] It is an object of the present disclosure to provide improved systems and methods in communication systems for call handling.

[0013] In a similar manner to caller ID, a method of linking a call to its purpose and displaying that purpose along with the call alert indication would be a useful feature for users and would make a merchant's telecommunications product more attractive in the market place.

[0014] Therefore, the present disclosure teaches a technique so that the user can complete the calling purpose identification task without difficulty. Users will not use a system that deviates from their main task, so the purpose of this disclosure is to integrate the setting of call purpose information into the method that users expect to generate call attempts and make the effort required to generate call ...

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Abstract

There is provided a system and method of call handling comprising a first communications device having an acceptor of call purpose from a first party for a call, a communications channel including a conveyor of call purpose and a second communications device coupled to the first communications device via the communications channel and having a presenter of call purpose to a second party.

Description

technical field [0001] The present invention relates to methods and apparatus for call handling, and in particular to call identification. Background technique [0002] Caller ID display is a widely commercial feature commonly provided in telecommunications systems for both business and personal use. With this feature, the phone number of the incoming call and, in some embodiments, the name corresponding to that number is displayed on the phone. Using this information, the user can evaluate whether to accept the incoming call or allow other call handling such as voice mail. Thus, the called user is given the control function to evaluate the priority of the incoming call in relation to his current scene. Users can use this control to distribute their attention so that they don't get distracted by things that don't require immediate attention. [0003] Caller ID display is a useful feature, but it does not completely solve the problem. For example, an incoming call might a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04M3/436H04L29/06H04L12/58
CPCH04M3/42042H04M3/42153
Inventor 庄·蒂姆·崔恩托马斯·A·格雷
Owner MITEL