Video monitoring method and system based on interactive voice response (IVR) technology

Abstract

The invention provides a video monitoring method and system based on an interactive voice response (IVR) technology. The method comprises the following steps: a video IVR system receives a video calling request transmitted by a video terminal, wherein the video calling request contains an identifier and a video calling business code of the video terminal; the video IVR system inquires a monitoring equipment list corresponding to the video terminal in the video monitoring system according to the identifier and the video calling business code of the video terminal; the video IVR system receives the monitoring equipment list corresponding to the video terminal and being returned by the video monitoring system and provides the monitoring equipment list to the video terminal; and the video IVR system selects the monitoring equipment according to the video terminal, obtains a media stream monitored by the selected monitoring equipment from the video monitoring system and provides the media stream to the video terminal to be played.

Description

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AI Technical Summary

Benefits of technology

This innovation allows two different types of devices (IVR) or monitors together - one device called an audio/video recorder that plays back recorded content from another monitored area while also being able to play it on other screens like TVs without interferring them. Users have this ability to watch videos remotely at their own pace instead of sitting next to each machine individually. Additionally, they only require a special phone number when accessing these systems because there are no extra steps needed beforehand. Overall, this new design improves efficiency and flexibility in managing large amounts of data collected over time.

Problems solved by technology

The technical problem addressed in this patented text relates to traditional video monitoring system that requires specialized hardware devices like cameras attached to computers or smartphones used by people who want secure online communication with each other over networks such as internet connections.

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