Data transmission method, device and system
A technology of a data transmission device and a data transmission method, which is applied in transmission systems, electrical components, automatic switching offices, etc., and can solve problems such as inability to communicate between the IVR system and the core business system, mismatch between the IVR system and the core business system, etc.
Active Publication Date: 2014-11-05
NEW FOUNDER HLDG DEV LLC +1
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[0004] However, due to the different manufacturers of the IVR system and the core business system, there may be a mismatch between the IVR system and the core business system, resulting in a problem that the IVR system and the core business system cannot communicate
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[0022] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0023] In order to solve the problem that the IVR system cannot communicate normally with the core service system, the embodiments of the present invention provide a data transmission method, device and system.
[0024] Such as figure 1 As shown, the data transmission method provided by the embodiment of the present invention includes:
[0025] Step 101, communicate with an Interactive Voice Response (Interactive Voice Response, IVR) system by using HyperText...
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The invention discloses a data transmission method, a data transmission device and a data transmission system, and relates to the field of communication. The problem that an interactive voice response (IVR) system cannot normally communicate with a core service system is solved. The data transmission method comprises the following steps of: communicating with the IVR system by adopting a hyper text transmission protocol (HTTP), and receiving a service request message sent by the IVR system; acquiring a target communication protocol used by the core service system; and communicating with the core service system by adopting the target communication protocol, and sending the service request message to the core service system. The embodiment of the invention can be applied to the field of integration of calling centers, so that normal communication between the IVR system and the core service system is realized.
Description
technical field [0001] The present invention relates to the communication field, in particular to a data transmission method, device and system. Background technique [0002] With the continuous development of society and the continuous improvement of communication technology, people are more and more inclined to the concept of convenient and fast service. In the past, people could only do some simple business service operations through telephone self-service, such as: company introduction, product introduction and other related static services, but now people can do some complex business operations through telephone self-service, such as: querying stocks, handling Banking business and personal insurance business, etc. [0003] At present, the telephone self-service system is mainly composed of an Interactive Voice Response (Interactive Voice Response, IVR) system and a core business system. When the user makes a call, the IVR system provides the user with voice services, ...
Claims
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IPC IPC(8): H04M3/493H04L29/08
Inventor 陈兵
Owner NEW FOUNDER HLDG DEV LLC