A business computing system and method for integrated management of operations and infrastructure of a business is disclosed. The system architecture contains data stored in one or more relational databases, web-based, and/or non-web based user interfaces provided by an aggregation of software, automated processes, and a transaction processing system. A standardized interface is defined for modular components to be incorporated. A specialized business process description and control language is utilized to support flexibility, configuration, and modeling of processes. Persistent messaging is utilized for inter-process communication. Various other processes and components provide automation and integration with external systems/subsystems. The purpose of this combination of applications and business processes is to provide a robust and flexible enterprise management platform for managing infrastructure (including facilities, cabling, security, furniture, etc.) and information technology (IT) services (including network, voice, platform management, printing, etc.).