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Communication method and device

A communication method and technology for communicating data, applied in the field of data communication, can solve the problem of high cost of architectural transformation, and achieve the effect of low cost

Active Publication Date: 2014-11-05
STATE GRID CORP OF CHINA +2
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  • Abstract
  • Description
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Problems solved by technology

[0005] In view of this, the present application provides a communication method and device to solve the technical problem in the prior art that realizing the communication connection of heterogeneous call platforms requires structural modification, and the cost of such structural modification is relatively high

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Embodiment Construction

[0044] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0045] A communication method provided by the present application is applied to a communication system including a local call platform and a base call platform, wherein the local call platform is used to receive a communication request sent by a user, and transfer the communication request to the The base call platform. The communication request includes the requested service item, and the base call platform completes the response to the service item. Wherein, the communication sys...

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Abstract

The invention discloses a communication method and device. The communication method and device are applied to a local call platform. When the local call platform receives a request sent by a user for communication with a base call platform, and target communication data are obtained; according to a preset data generation format, the target communication data are converted into target associate data according with the preset data generation format, and then the target associate data are sent to the base call platform; after the base call platform receives the target associate data, the associate data are restored to be the target communication data according to the preset data generation format. Thus, communication between the user and the base call platform is achieved through the local call platform. In the prior art, communication between heterogeneous call platforms can only be achieved through modification or communication device replacement, and cost is high; according to the communication method and device, no devices need to be replaced, different communication data are converted into associate data with the uniform format, and the implementation cost is low.

Description

technical field [0001] The present application relates to the technical field of data communication, in particular to a communication method and device. Background technique [0002] At present, the call center has become a mature call system in the field of communication, which mainly answers calls from users and provides them with a series of services and supports. For example, technical support centers in the IT industry, telephone claims centers in the insurance industry, and customer service centers for power grids. From a structural point of view, the call center is usually oriented to the whole country, that is, each province (city) has its own independent call center platform, that is, a local call platform, which handles service requests from users in the province (city) respectively. [0003] With the increase of centralization requirements of major enterprise customers, large enterprise customers need to establish a base center call platform to uniformly process ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M7/00H04L29/06
Inventor 杨维王博唐博麟徐济军张晓慧付振罡江帆
Owner STATE GRID CORP OF CHINA
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