Telephone dispatching equipment, system and method

Abstract

The invention discloses a calling dispatching device. The calling dispatching device comprises a calling receiving unit and a calling dispatching management unit, wherein the calling receiving unit is used for transceiving control information of local telephones and remote telephones connected with the calling dispatching device and audio information generated by the local telephones and the remote telephones when the calling dispatching management unit performs voice processing; the calling dispatching management unit is used for analyzing the control information of the local telephones and the remote telephones transmitted by the calling receiving unit, and analyzes calling dispatching service types according to the control information for voice processing of calling dispatching. Meanwhile, the invention further discloses a calling dispatching system and method. Calling dispatching is performed by the telephones, the problem that terminals have to be called to coordinate in the prior art is solved, calling dispatching efficiency is improved, investment to communication equipment is saved, operation steps of users are simplified, and use is facilitated.

Description

technical field [0001] The invention relates to the technical field of telephone dispatching, in particular to a telephone dispatching device, a telephone dispatching system and a telephone dispatching method. Background technique [0002] The telephone dispatch system is a communication device based on narrowband TDM transmission technology to realize telephone dispatch business. [0003] The telephone dispatching system is widely used in the command office seat of the command post, the office seat of the duty room, the console seat of the dispatching room, etc., and most of the similar equipment need to be used in conjunction with the upper computer software (hereinafter referred to as "dispatching terminal"), the so-called dispatching terminal , there are three schemes in the prior art. The first one is that the dispatching terminal exists in the form of a computer display, and the user performs button operations, combined with the display of the dispatching service on th...

AI Technical Summary

Problems solved by technology

[0005] In the first way, the scheduling terminal is used as a separate device, which will result in adding a computer monitor to the user's desktop, occupying a larger desktop of the user, and the user needs to work on multiple monitors, which is very inconvenient

[0006] In the second way, the scheduling terminal is installed and deployed on the office computer together with other office software. Although this situation does not occupy the user's desktop space, it needs to switch back and forth between the existing office software and the scheduling terminal, which is inconvenient for the user to use. At the same time, it also puts forward higher hardware requirements for users to use computers.

[0008] In view of the above problems, it is urgent to solve the adverse effects brought about by the use of telephone dispatching equipment and dispatching terminals

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