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Real-time online technical support

A technology, stage technology, applied in the field of real-time online technical support, which can solve the problem of inconsistent, reliable and/or trustworthy information

Active Publication Date: 2017-11-07
XILINX INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This can involve multiple iterations of manual user input to obtain relevant information, which can be a time-consuming process to resolve errors
In addition, the information returned in response to such searches may not be consistent, reliable and / or trustworthy
Additionally, there may be a high amount of reliance on keywords selected by the user to perform such searches in order to obtain relevant information

Method used

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  • Real-time online technical support
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Examples

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Embodiment Construction

[0033] In the following description, numerous specific details are set forth to provide a more thorough description of specific examples. It should be apparent, however, to one skilled in the art that one or more examples may be practiced without all of the specific details given below. In other instances, well-known features have not been described in detail so as not to obscure one or more instances. For ease of illustration, the same numerical designations are used in different figures to refer to the same items; however, the items may be different in alternative embodiments.

[0034] In the following description, for purposes of explanation, specific terminology is set forth in order to provide a thorough understanding of the various inventive concepts disclosed herein. It will be apparent, however, to one skilled in the art that these specific details are not required to practice the various inventive concepts disclosed herein.

[0035] Some portions of the detailed des...

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PUM

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Abstract

A method performed by an information handling system for real-time online technical support is described. In an exemplary method, an error message is read (402) to obtain an error code therefrom (323). searching a project directory (413) for a report (414); wherein said report (414) indicates a faulty module of a plurality of executable modules (321), and wherein said report (414) is associated with said error message (402) couplet. An error source is identified from said error message (402). A failure stage of the failed module is identified from the report (414). A case query (415) for the error message (402), wherein the case query (415) identifies the failure phase, is prepared for searching the file (320) to resolve the error. Accessing a network and sending said case inquiry over said network.

Description

technical field [0001] The invention relates to real-time online technical support. More precisely, the invention relates to an application for automatically retrieving information on error correction schemes. Background technique [0002] To date, if a user encounters any errors while running an application, the user can check for a solution by performing a web-based keyword search and accessing information in any of a number of possible web databases. This can involve multiple iterations of manual user input to obtain relevant information, which can be a time-consuming process to resolve errors. Furthermore, the information returned in response to such searches may not be consistent, reliable and / or trustworthy. Additionally, there may be a high amount of dependence on the keywords selected by the user to perform such searches in order to obtain relevant information. [0003] Accordingly, it would be desirable and useful to provide on-demand support to overcome one or m...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F11/07
CPCG06F11/0766G06F11/079G06F11/0706G06F16/284G06F11/006G06F11/0787G06F11/0775
Inventor 德布拉吉·罗伊阿楚塔·R·阿拉帕提席琳妮法斯拉吉·傌迪
Owner XILINX INC