Electricity charge risk management and control prompting system and method

Abstract

The invention relates to an electricity charge risk management and control prompting system. The system includes an customer information storage module which is used for storing customer information in a power marketing system, a customer information prompting module which is used for prompting work personnel to carry out information query, a customer information query module which is used by the work personnel to carry out customer information query, a customer grade authentication module which is used for grading customers, an information processing module which is used for processing the information data of the customers, an information communication module which communicates with a banking system and the customers, and a central control module which is used for controlling each module. The invention provides an electricity charge risk management and control prompting method. With the electricity charge risk management and control prompting system and the electricity charge risk management and control prompting method of the invention adopted, electricity charge collection risks can be effectively reduced, the workload of the work personnel can be decreased, the work efficiency of the work personnel can be improved, and a win-win situation between of a company and the customers can be realized.

Description

technical field [0001] The invention relates to the technical field, in particular to a system and method for prompting electricity charge risk management and control. Background technique [0002] Electricity fee recovery is the final link for power supply enterprises to achieve operating results, and it is also the most important embodiment of the production and operation results of electric power enterprises. With the development of society and economy, changes in the power supply and demand situation, and the further advancement of high-quality services, it is more difficult for power supply companies to recover electricity fees. The phenomenon of some power users defaulting on electricity fees has seriously affected the stable operation of power supply companies. At present, the macroeconomic situation continues to be sluggish, and the problem of overcapacity is particularly prominent. Some high-energy-consuming industries are on the verge of bankruptcy, and the ability...

AI Technical Summary

Problems solved by technology

It is stipulated that customers pay in three installments per month. The first two are prepaid electricity charges. In the last settlement period, the first two prepaid electricity charges are deducted from the total amount of electricity charges for the whole month, and the difference in electricity charges is calculated to settle the current month's electricity charges. This method Although the pressure on electricity fee collection has been reduced to a certain extent, when the bank automatically transfers electricity fees at the specified time, it often fails to transfer electricity fees due to system problems, insufficient customer account balance, and system delays during holidays.

Therefore, it is necessary for the staff to check the receipt of the electricity bill three times a month. However, there are a large number of customers who sign this agreement, and according to the actual situation of the customer, the time and amount of the monthly prepaid electricity bills cannot be consistent, which requires work. The staff checks repeatedly in strict accordance with the transfer time of each unit. If the account is not received, immediately notify the bank or the customer to transfer the money

With the increase in the number of customers signing such agreements, higher requirements are put forward for the staff. The staff need to check the bank transfer or prepayment agreement signed by the customer one by one, and clarify the time and amount of electricity bills that should be allocated multiple times a month. If there is negligence and forgets to inquire on the stipulated arrival date, there will be a risk of arrears

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