Cloud computing-based customer relation management method
A customer relationship management and cloud computing technology, applied in transmission systems, digital transmission systems, electrical components, etc., can solve problems such as difficult service, difficult service personalization, and difficulty in obtaining key data, so as to control the number of services and achieve personalization. , the effect of improving the efficiency of service discovery
Active Publication Date: 2016-12-07
深圳市沃客非凡科技有限公司
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Problems solved by technology
However, when using the existing service system to build data services, there are two options: building different services for different needs or returning the data to let users handle it themselves.
Moreover, this will lead to a sharp increase in the number of services, difficulties in service discovery, and difficulty in obtaining key data, so it is difficult to realize service personalization well.
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[0011] The following and accompanying appendices illustrating the principles of the invention Figure 1 A detailed description of one or more embodiments of the invention is provided together. The invention is described in connection with such embodiments, but the invention is not limited to any embodiment. The scope of the invention is limited only by the claims and the invention encompasses numerous alternatives, modifications and equivalents. In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention. These details are provided for the purpose of example and the invention may be practiced according to the claims without some or all of these specific details.
[0012] One aspect of the present invention provides a cloud computing-based customer relationship management method. figure 1 It is a flowchart of a customer relationship management method based on cloud computing according to an embod...
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The invention provides a cloud computing-based customer relation management (CRM) method. The method comprises the steps of analyzing a user request in a CRM system and performing distribution on service invocations; finding a corresponding model according to the request and performing analysis and instantiation on the model; and finally returning an instantiated service to a user. According to the cloud computing-based CRM method proposed by the invention, core demands of related ontologies of enterprise concerned affairs are met, the service quantity is effectively controlled, and the service discovery efficiency is improved; and enterprise service personalization can be realized.
Description
technical field [0001] The invention relates to data storage, in particular to a cloud computing-based customer relationship management method. Background technique [0002] In the customer relationship management CRM enterprise system of the application architecture, multiple applications often reuse the same service. At the same time, multiple services need to be integrated to implement complex transaction processes. However, data-centric enterprise services pay more attention to the transaction ontology related to enterprise affairs, and the core of the service is the operation of the transaction ontology. However, when using the existing service system to build data services, there are two choices: building different services for different needs or returning the data to let users handle it by themselves. Moreover, this will bring about a sharp increase in the number of services, difficulties in service discovery, and difficulty in obtaining key data, so it is difficult...
Claims
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IPC IPC(8): H04L12/24H04L29/08
CPCH04L41/5064H04L67/1097H04L67/1001
Inventor 郭建锋
Owner 深圳市沃客非凡科技有限公司