Automobile 4S shop team sales service quality evaluating system and method

Abstract

The invention specifically relates to an automobile 4S shop team sales service quality evaluating system and method that are used for evaluating individuals and teams in an accurate way at the same time. The evaluating system comprises a receiver which is in communication with a host machine, and the host machine is connected with a cloud server; a microphone switch, a mini-sized body feeling sensor and a mini-size positioned are respectively worn on corresponding positions of a body of a salesman; an intermediary index Rn of the salesman is calculated via the cloud server, service attitude of the salesman can be monitored effectively during sales processes, a client evaluation index Sn can be used for effectively client attitude during the sales processes, appropriate modification can be made during salesman service attitude evaluation, and restraining effects can be exerted on clients; a sales team evaluation index Z0 can be used for effectively evaluating service quality of a sales team, composition of the sales team can be checked conveniently at a late stage, and an optimum sales team personnel allocation can be realized conveniently.

Description

technical field [0001] The invention relates to the field of sales service evaluation of automobile 4S stores, in particular to a team sales service quality evaluation system and evaluation method of automobile 4S shops. Background technique [0002] At present, the sales mode of automobile 4S stores is one-on-one, face-to-face sales between sales staff and customers, that is, after customers enter the 4S store, the sales staff will introduce the relevant information of the intended car to the customer in person, and through communication and negotiation with the customer, Finally, the contract is signed and the car sales intention is reached. Due to the large number of 4S stores and sales staff, the service attitude, personal quality, and communication skills of each sales staff during the sales process will have an important impact on whether the car will be sold successfully. The various services meet the needs of customers. The manufacturer usually evaluates the sales p...

AI Technical Summary

Problems solved by technology

However, the current sales quality evaluation is aimed at a single salesperson. On the one hand, it is difficult to accurately assess the sales quality of the sales team. On the other hand, it also discourages the enthusiasm of salespeople to adopt the team sales model. A system that can not only evaluate the service quality of each salesperson, but also accurately evaluate the service quality of the sales team composed of salespersons who participated in the sales process during the sales process

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