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Video call adjustment method and device

A technology of video calls and adjustment methods, which is applied in the computer field, can solve the problems of inconvenient collection of business information by agents and inability to switch remotely, and achieve the effect of convenient collection of business information

Active Publication Date: 2018-05-22
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, traditional video call tools can only switch cameras locally, and cannot switch through remote operations, which causes inconvenience for agents to collect business information

Method used

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  • Video call adjustment method and device
  • Video call adjustment method and device
  • Video call adjustment method and device

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Experimental program
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Embodiment Construction

[0036] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0037] The video call adjustment method provided in the embodiment of the present invention can be applied to such as figure 1 shown in the application environment. The agent terminal 102 is connected to the service terminal 104 through a network. The first application program and the second application program are respectively installed on the agent terminal 102 and the service terminal 104 . Wherein, the second application program is embedded in the first application program. The agent terminal 102 executes business operations through the first application program, and handles business for cus...

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Abstract

The invention relates to a video call regulation method and device. The method is applied to a seat terminal, and comprises the steps of operating a first application, and executing a service operation by the first application; operating a second application, and establishing a video call with a service terminal by the second application, wherein the second application is embedded in the first application; by the second application, sending a camera switching instruction to the service terminal, so that the service terminal carries out switching on a camera according to the camera switching instruction; and acquiring a video after switching, and displaying the video after switching in the process of executing the service operation by the first application. By adopting the method, video switching can be carried out by remote operation in the service handling process.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a video call adjustment method and device. Background technique [0002] When handling business in the business hall of a bank, customers usually need to line up first and then handle it at the window. In order to save customers' time, some banks have introduced an operation mode in which agents handle business for customers through remote video calls. In order to ensure the smooth handling of business, the agent needs to switch the camera multiple times during the video call with the customer to collect different business information. Traditional video call tools are installed in the form of client software, and the video call function and business handling function are independent of each other. When handling business for different customers, the agent needs to click the video multiple times to establish a video call through the tool, and needs to switch between the busines...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04N5/76H04N7/14
CPCH04N5/76H04N7/147
Inventor 宋扬高洪喜乔磊
Owner PING AN TECH (SHENZHEN) CO LTD
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