Operation and maintenance service management method and management platform

A technology of service management and operation and maintenance, applied in the field of operation and maintenance service management, can solve the problems of low fault handling efficiency and late response to fault handling, etc., and achieve the effect of improving early warning and alarm capabilities, improving capabilities and efficiency, and reliable support and guarantee

Active Publication Date: 2018-06-01
BEIJING GAS GRP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In order to solve many problems such as low fault handling efficiency and late fault handling response in conventional gas enterprise operation and maintenance service management methods, the present invention innovatively proposes an operation and maintenance service management method and a management platform. Alarms and early warnings before failures occur. The invention can effectively guide management personnel to quickly determine the root cause of failures and solve them in time, minimizing the service interruption time of the gas business. The invention can also provide relevant responsible persons with different information through comprehensive real-time monitoring and display. view to help them make management decisions and operation and maintenance support

Method used

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  • Operation and maintenance service management method and management platform

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Embodiment 1

[0048] Such as figure 1 As shown, the present invention discloses an operation and maintenance service management method, which specifically includes the following steps.

[0049] The relationship construction step, before the state acquisition step, divide all monitored objects into interconnected elements through the analytic hierarchy process and / or expert experience method, according to the affiliation between the upper and lower levels between the elements and the two elements at the same level The dependency relationship between constructs a relationship matrix. This embodiment takes the Analytic Hierarchy Process (AHP) as an example to illustrate: the network, host, middleware, database, application and other monitoring objects are divided into interconnected elements through the analytic hierarchy process, and the data granularity of each element is based on the business It depends on the needs and the actual environment. Then, based on the experience of maintenance perso...

Embodiment 2

[0058] Such as figure 2 As shown, this embodiment has the same inventive concept as the first embodiment, and corresponds to the operation service management method disclosed in the first embodiment. This embodiment discloses an operation and maintenance service management platform, which includes a relationship building module , Status acquisition module, status analysis module, fault alarm module, fault lock module and fault removal module, the specific content is as follows.

[0059] The relationship building module is used to divide all monitored objects into interconnected elements through the analytic hierarchy process and / or expert experience method before the state acquisition step, according to the affiliation relationship between the upper and lower levels of the elements and the same level. The dependencies between the elements construct a relationship matrix. In this embodiment, the relationship building module includes a monitoring mode determination unit. For the...

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Abstract

The invention discloses an operation and maintenance service management method and a management platform. The management method includes a state acquisition step, a state analysis step, a fault alarm step, a fault locking step, and a fault removing step. The management platform includes a state acquisition module, a state analysis module, a fault alarm module, a fault locking module, and a fault removing module. Unified, concentrated, standard and normalized monitoring and warning are realized for the business systems of a gas enterprise. The ability and efficiency of operation and maintenance management are improved. The level of information service is enhanced. Stable and reliable support and guarantee are provided for the informatization of gas enterprises. Detailed and accurate basic data is provided for the informatization development of gas enterprises. Moreover, the method and the platform have outstanding advantages, such as being systematic, advanced, open, practical, economical, scalable, stable and safe.

Description

Technical field [0001] The present invention relates to the technical field of operation and maintenance service management. More specifically, the present invention is an operation and maintenance service management method and management platform. Background technique [0002] At present, with the continuous development of the gas industry, the information systems of gas companies are becoming more and more complex; although some gas companies have established related monitoring and operation and maintenance management systems, they are often unilaterally distributed management for equipment, traditional management There are many problems in the method, which are mainly reflected in the following aspects. [0003] 1. Failure handling efficiency is low: Because the traditional operation and maintenance service management method cannot directly reflect the operation status and alarm situation of the entire enterprise information system, it directly leads to multiple alarms and multi...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04L12/26
CPCH04L41/0213H04L41/06H04L41/0631H04L41/065H04L43/045H04L43/16
Inventor 韩金丽王广清陈欣陶永安
Owner BEIJING GAS GRP
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