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Problem recommendation method, device and equipment

A recommendation method and problem-solving technology, applied in the field of big data, can solve problems such as cumbersome user operations, and achieve the effect of high accuracy and reduced input problems

Active Publication Date: 2020-06-26
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Among them, because the user needs to perform the operation of inputting questions, the user operation is cumbersome, especially when the user needs to seek corresponding answers for multiple questions

Method used

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  • Problem recommendation method, device and equipment
  • Problem recommendation method, device and equipment
  • Problem recommendation method, device and equipment

Examples

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Embodiment Construction

[0064] Customer Service (Customer Service) refers to any content that can improve customer satisfaction. Many applications (App) provide customer service functions. A typical application is to address the problems that users may encounter during the use of the App. Give the corresponding answer. In general, customer service can be basically divided into two ways: manual or self-service. Wherein, the manual method is usually through a dialogue between the customer service personnel and the user, and the customer service personnel answer the questions raised by the user. In the self-service mode, users usually search for answers corresponding to questions through self-service channels. Among them, various questions that users may encounter and the corresponding answers to each question can be sorted out in advance, and the corresponding relationship between questions and answers is deployed on the platform server , and then the user can get the answer corresponding to the quest...

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Abstract

Embodiments of the invention provide a question recommendation method and apparatus, and a device. The question recommendation method comprises the steps of obtaining behavior data of a target user, wherein the behavior data indicates at least first question accessed by the target user; according to the behavior data, determining an input value of a neutral network model obtained through machine learning, inputting the input value to the neural network model, and outputting at least one second question; inputting the first question to a probability model, and outputting at least one associated question corresponding to the first question, wherein the probability model is obtained by performing statistics on an association probability between any two questions; and selecting at least one question from the second question and the associated question, and pushing the selected question to the target user.

Description

technical field [0001] One or more embodiments of this specification relate to the technical field of big data, and in particular to a question recommendation method, device, and equipment. Background technique [0002] Customer Service (Customer Service) refers to any content that can improve customer satisfaction. Many applications (App) provide customer service functions. A typical application is to address the problems that users may encounter during the use of the App. Give the corresponding answer. [0003] In related technologies, when a user needs to obtain an answer to a certain question while using an App, he usually needs to enter a question and answer page and enter a question he wants to ask in the page, so as to find the corresponding answer according to the question entered by the user. Wherein, because the user needs to perform an operation of inputting questions, the user operation is cumbersome, especially when the user needs to seek corresponding answers ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06N3/08G06N7/00
CPCG06F16/3329G06N3/08G06N7/00
Inventor 安蓉马晓宇代林佳
Owner ADVANCED NEW TECH CO LTD
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