Insurance Policy Information Inquiry Method and Device

An information query and policy technology, applied in the Internet field, can solve problems such as the inability of business personnel to understand policy information in a timely manner, and achieve the effect of improving query efficiency, reducing query time, and reducing work pressure

Active Publication Date: 2020-07-24
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

As a result, business personnel cannot timely understand the required policy information

Method used

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  • Insurance Policy Information Inquiry Method and Device
  • Insurance Policy Information Inquiry Method and Device
  • Insurance Policy Information Inquiry Method and Device

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Embodiment Construction

[0051] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0052] The insurance policy information query processing method provided in the embodiment of the present invention can be applied to such as figure 1 shown in the application environment. Wherein, the service terminal 102 is connected to the server 104 through the network. A central database and multiple institutional databases are deployed on the server 104 . The central database stores the business account number of the business personnel, the organization ID of the organization, the organization ID, and the organization database ID corresponding to the organization ID. The institution's poli...

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Abstract

The invention relates to an insurance policy information query method and device. The method comprises the following steps of: receiving a query request which is uploaded by a business terminal through a business account number, wherein the query request carries an insurance policy keyword; querying a mechanism to which the business account number belongs in a central database according to the query request; obtaining a corresponding mechanism database identifier according to the mechanism to which the business account number belongs; marking a mechanism database corresponding to the mechanismdatabase identifier as a to-be-queried database; querying in the to-be-queried database by utilizing the insurance policy keyword so as to obtain insurance policy information; and returning the queried insurance policy information to the business terminal. By adoption of the method, work stress of the customer service staffs can be effectively relieved, and the business staffs can conveniently know required insurance policy information in time.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a method and device for inquiring policy information. Background technique [0002] When the business personnel of an insurance company sell insurance to customers or handle insurance-related business for customers, they usually do it at the customer's location. If business personnel need to know the customer's policy information, such as policy renewal payment information, policy status information, and information of high customer concern, the traditional way is for business personnel to call customer service for consultation. The customer service staff makes relevant inquiries and informs the business staff of the inquiry results over the phone. Due to the limited number of customer service personnel, facing the telephone consultation of thousands of business personnel, the work pressure of customer service personnel is too high. The business personnel may need to dial ...

Claims

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Application Information

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Patent Type & AuthorityPatents(China)
IPC IPC(8): G06F16/2453G06Q40/08
CPCG06F16/2453G06Q40/08
Inventor徐广丁家琳
OwnerPING AN TECH (SHENZHEN) CO LTD