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A remote assistance method and related devices

A technology of remote assistance and equipment, applied in the electronic field, can solve problems such as affecting the efficiency of remote assistance and misoperation of the assistant

Active Publication Date: 2018-12-11
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this solution requires real-time desktop sharing and depends on the network. If the network status is poor, it will cause misoperation by the assistant
Moreover, each step needs to be sent back to execute the next step, which affects the efficiency of remote assistance

Method used

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  • A remote assistance method and related devices
  • A remote assistance method and related devices
  • A remote assistance method and related devices

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Embodiment Construction

[0059]The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0060] Please refer to figure 1 , figure 1 It is a schematic diagram of the architecture of a remote assistance system provided by the embodiment of this application. As shown in the figure, the remote assistance system in this embodiment of the present application includes a first device 101 and a second device 102 . Wherein, the first device 101 and the second device 102 may refer to devices that provide voice and / or data connections to users, and may also be connected ...

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PUM

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Abstract

Embodiments of the present application disclose a remote assistance method and related devices. The method includes: a first device creates a layer of floating windows in a display interface; the first device obtains the operation information of the content displayed on the display interface inputted by the user through the floating window, and generates a serialized auxiliary operation script from the operation information; the first device sends the auxiliary operation script to the second device, wherein the auxiliary operation script is used for instructing the second device to perform operations in order. Through the embodiment of the present application, the efficiency of remote assistance can be improved.

Description

technical field [0001] The present application relates to the field of electronic technology, and in particular to a remote assistance method and related equipment. Background technique [0002] With the popularity of smart devices, more and more people are starting to use smart devices, including the elderly and others with mild disabilities in using or understanding smartphones. In this case, it is necessary to be able to remotely assist such users to use smart phones. [0003] In the prior art solution, the first device acquires the click operation event input by the user, injects the click operation event into the second device to respond accordingly, and sends back the screen of the second device to the first device in real time, In order for the user of the first device to perform the next operation, this solution is equivalent to the remote desktop sharing solution. However, this solution requires real-time desktop sharing and depends on the network. If the network ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F9/451
CPCG06F9/451
Inventor 邓衍
Owner TENCENT TECH (SHENZHEN) CO LTD