System and method for accessing problem interface
A problem and interface technology, applied in the system field of access problem interface, can solve problems such as complex process, occupation, and affecting remote assistance efficiency
Inactive Publication Date: 2020-07-28
SHANDONG INSPUR GENESOFT INFORMATION TECH CO LTD
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- Abstract
- Description
- Claims
- Application Information
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Problems solved by technology
[0003] At present, when users need to use remote assistance, they need to provide professionals with the user's account name and account password and a detailed description of the problem. The process is complicated and takes up too much time, which affects the efficiency of remote assistance.
Method used
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[0045] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work belong to the protection of the present invention. scope.
[0046] like figure 1 As shown, an embodiment of the present invention provides a system for accessing a problem interface, including: a user terminal 101, a server terminal 102 and a management terminal 103;
[0047] The client 101 is configured to generate and send an assistance request to the server 102, wherein the assistance request includes user i...
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The invention provides a system and a method for accessing a problem interface. The system comprises a user side, a server side and a management side, wherein the user side is used for generating andsending an assistance request to the server side, and the server side is used for receiving the assistance request, generating a temporary token according to user information included in the assistance request, generating a login certificate link according to the temporary token and a problem interface link and sending the login certificate link to the user side; the user side is also used for sending the login certificate link from the server side to the management side; the management side is used for receiving the login certificate link from the user end and sending the received login certificate link to the server; the server side is also used for receiving the login certificate link from the management end and sending a temporary token and a problem interface link corresponding to thelogin certificate link to the management end; and the management side is also used for receiving the temporary token and the problem interface link from the server, and logging in the problem interface by using the user information corresponding to the temporary token. According to the invention, the online problem understanding efficiency of professionals can be improved.
Description
technical field [0001] The invention relates to the field of computer technology, in particular to a system and method for accessing problem interfaces. Background technique [0002] With the development of science and technology, more and more people enjoy the convenience brought by the Internet, and more and more services can be provided online. However, when there are unknown problems when using online services, you need to contact professionals to deal with them , for remote assistance. [0003] At present, when users need to use remote assistance, they need to provide professionals with the user's account name and account password and a detailed description of the problem. The process is complicated, takes up too much time, and affects the efficiency of remote assistance. [0004] Therefore, there is a need to improve the efficiency of professionals in understanding online issues. Contents of the invention [0005] The embodiment of the present invention provides a ...
Claims
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IPC IPC(8): H04L29/06H04L29/08H04L9/32G06F9/451
CPCG06F9/452H04L9/3213H04L63/0807H04L67/08
Inventor 唐榕剑黄泽虹皇华
Owner SHANDONG INSPUR GENESOFT INFORMATION TECH CO LTD