Product recommendation method and device based on voice emotion analysis, equipment and medium

A technology of sentiment analysis and recommendation methods, applied in the computer field, can solve problems such as inaccurate product recommendations
CN109949071APending Publication Date: 2019-06-28PING AN TECH (SHENZHEN) CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
PING AN TECH (SHENZHEN) CO LTD
Publication Date
2019-06-28

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Abstract

The invention discloses a product recommendation method based on voice emotion analysis, and the method comprises the following steps: sending a preset initial voice to a terminal when receiving a product query request sent by the terminal, and receiving voice information which is collected by the terminal and aims at the preset initial voice; Recognizing the voice information through a preset voice recognition model to obtain text information and emotion information corresponding to the voice information; And according to the text information and the emotion information, searching a preset speaking skill forest to obtain a product recommendation speaking skill corresponding to the product query request, and sending the product recommendation speaking skill to the terminal for broadcasting. The invention also discloses a voice emotion analysis-based product recommendation device, equipment and a medium. According to the method, the text information and the emotion information corresponding to the voice information are obtained based on the voice recognition, and the preset speech forest is searched according to the text information and the emotion information to generate the recommended speech of the product, so that the query of the product is more accurate.
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Description

technical field

[0001] The present invention relates to the field of computer technology, in particular to a product recommendation method, device, equipment and medium based on voice emotion analysis. Background technique

[0002] With the development of artificial intelligence (Artificial Intelligence), the application of man-machine dialogue is becoming more and more extensive.

[0003] However, in the current man-machine dialogue, when answering the customer's question, it simply recognizes the voice-to-semantics, and cannot understand the customer's intention. For example, the existing product query, through the recognition of the customer's voice information , and search for the corresponding product information according to the voice recognition results to broadcast, the products found in this way are not accurate, and the applicability of such voice broadcast is poor, and it cannot be fully applied to real life. Contents of the invention

[0004] The main purpose ...

Claims

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