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Product recommendation method and device based on voice emotion analysis, equipment and medium

A technology of sentiment analysis and recommendation methods, applied in the computer field, can solve problems such as inaccurate product recommendations

Pending Publication Date: 2019-06-28
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The main purpose of the present invention is to provide a product recommendation method, device, equipment and medium based on speech emotion analysis, aiming to solve the problem of inaccurate product recommendation when product recommendation is currently based on speech recognition

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  • Product recommendation method and device based on voice emotion analysis, equipment and medium
  • Product recommendation method and device based on voice emotion analysis, equipment and medium
  • Product recommendation method and device based on voice emotion analysis, equipment and medium

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Embodiment Construction

[0047] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0048] The current labor cost is relatively high. In order to reduce customer service when recommending products, intelligent product recommendation is usually adopted. For example, the server performs product query based on the text information entered by the user. In this product query method, the user's operation is inconvenient; and the query gets In order to avoid the above situation, the present invention proposes to determine the user's text information (user intention) and user emotion (emotional tendency) based on artificial intelligence speech recognition, and determine the user's favorite product information and user preference according to the user intention and user emotion. The corresponding speech strategy enables accurate product recommendation according to user needs, improving product recommendation e...

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Abstract

The invention discloses a product recommendation method based on voice emotion analysis, and the method comprises the following steps: sending a preset initial voice to a terminal when receiving a product query request sent by the terminal, and receiving voice information which is collected by the terminal and aims at the preset initial voice; Recognizing the voice information through a preset voice recognition model to obtain text information and emotion information corresponding to the voice information; And according to the text information and the emotion information, searching a preset speaking skill forest to obtain a product recommendation speaking skill corresponding to the product query request, and sending the product recommendation speaking skill to the terminal for broadcasting. The invention also discloses a voice emotion analysis-based product recommendation device, equipment and a medium. According to the method, the text information and the emotion information corresponding to the voice information are obtained based on the voice recognition, and the preset speech forest is searched according to the text information and the emotion information to generate the recommended speech of the product, so that the query of the product is more accurate.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a product recommendation method, device, equipment and medium based on voice emotion analysis. Background technique [0002] With the development of artificial intelligence (Artificial Intelligence), the application of man-machine dialogue is becoming more and more extensive. [0003] However, in the current man-machine dialogue, when answering the customer's question, it simply recognizes the voice-to-semantics, and cannot understand the customer's intention. For example, the existing product query, through the recognition of the customer's voice information , and search for the corresponding product information according to the voice recognition results to broadcast, the products found in this way are not accurate, and the applicability of such voice broadcast is poor, and it cannot be fully applied to real life. Contents of the invention [0004] The main purpose ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06F16/335G10L25/63G10L15/26
Inventor 吴欢胡俊
Owner PING AN TECH (SHENZHEN) CO LTD
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