A real-time maintenance method, device and system for a shared car

Abstract

The present application discloses a method for real-time maintenance of a shared car. The method includes: receiving a fault maintenance request message from a terminal. The fault maintenance request message includes the geographic location information of the target shared car corresponding to the terminal user, the vehicle model of the target shared car, and the target The first fault data of the shared car; wherein, the first fault data is the fault data determined by the end user; the second fault data of the target shared car is collected through the on-board diagnostic equipment of the target shared car; according to the first fault data and / or The second fault data is to determine the fault type of the target shared car; according to one or more of the fault type, geographic location information, and vehicle model of the target shared car, determine the corresponding maintenance node of the target shared car; the fault type of the target shared car , geographic location information, and one or more of the vehicle model are sent to the maintenance node. The technical proposal provided by the application can improve maintenance efficiency.

Description

technical field [0001] The present application relates to the technical field of data processing, in particular to a method, device and system for real-time maintenance of shared cars. Background technique [0002] With the popularity and development of shared cars, the safety of shared cars has become the focus of increasing attention. [0003] Usually, the maintenance method of the shared car is that when the user or maintenance personnel finds that the shared car breaks down, they send a prompt message to the server. After the maintenance personnel determined the cause of the failure, they drove the shared car to the 4S shop. [0004] However, the above method requires shared car operators to hire a large number of maintenance personnel to ensure that shared cars can be repaired in a timely manner, which consumes a lot of human resources and reduces maintenance efficiency. Contents of the invention [0005] In order to solve the above problems, in the first aspect, th...

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Problems solved by technology

[0004] However, the above method requires shared car operators to hire a large number of maintenance personnel to ensure that shared cars can be repaired in a timely manner, which consumes a lot of human resources and reduces maintenance efficiency.

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