Call center system online upgrading system and method

A call center, upgrade and update technology, applied in the direction of instruments, electric operation teaching aids, teaching aids, etc., can solve the problem of not being able to use the new system quickly and skillfully, and achieve the effect of avoiding repeated screening to waste time and reduce work efficiency

Active Publication Date: 2019-08-27
重庆先特服务外包产业有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] One of the main purposes of the present invention is to provide an online upgrade system for a call center system, which solves the problem that users cannot quickly and skillfully use the new system

Method used

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  • Call center system online upgrading system and method
  • Call center system online upgrading system and method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment

[0042] A call center system online upgrade system, such as figure 1 As shown, including the server and the backup server, the backup server includes the following modules:

[0043] Differential acquisition module: used to obtain the original system file of the call center system embedded in the server, and also used to obtain the updated system file of the call center system, and compare the original system file with the updated system file to obtain a difference file;

[0044] Difference file formation module: used to centrally integrate the difference files to form an update file; the content of the update file includes the starting address of the location to be updated and the update data.

[0045] Upgrade module: used to transmit the update file to the server, and use the update file to upgrade the call center system in the server;

[0046] Upgrade update log recording module: used to obtain the function change information of the new system from the system update producer...

Embodiment 2

[0072] The difference between Embodiment 2 and Embodiment 1 is that, as figure 2 As shown, the server in the online upgrade system of the call center system also includes the following modules:

[0073] New function detailed display module: It is used to convert the speech content of the teaching video into text knowledge content, and set a floating window in the window where the teaching video is played, and display the text knowledge content in the floating window.

[0074] The steps of the online upgrade method of the call center system also include the following steps:

[0075] S8: convert the speech content of the teaching video into textual knowledge content, and set a floating window in the window where the teaching video is played, and display the textual knowledge content in the floating window.

[0076] In this solution, the content of the teaching video can be converted into textual knowledge content, because it is only learned through voice or video, and there is...

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Abstract

The invention relates to the technical field of computer software, and particularly relates to a call center system online upgrading system and method. The all center system online upgrading system includes a server, the server is used for obtaining an upgrading and updating log of the call center system, obtaining an updated new function from the upgrading and updating log, and obtaining a corresponding teaching video according to the new function; the server is used for obtaining an improved function from common functions from the updated new functions and arranging the improved functions ina descending order according to the use frequency of the original function to obtain a sorting list, and sorting corresponding teaching videos according to the sorting list; the sorted teaching videos are used for automatic sequential playing or manual selection playing after a server is started, and a call center system interface is entered after the playing is completed. According to the invention, the problem that a user cannot quickly and skillfully use a new system is solved.

Description

technical field [0001] The invention relates to the technical field of computer software, in particular to an online upgrade system and method for a call center system. Background technique [0002] In many embedded devices that can upgrade software remotely or on site, the method for upgrading software is to download the software (usually called the latest version of software) that needs to be written into the embedded device to the above-mentioned embedded device , and cover the existing software (usually called old version software) in the original embedded device with the above-mentioned latest version software to complete the software upgrade process. At present, the online upgrade of the call center system basically adopts the above method. However, after the system is updated, new functions may be added, or the original functions may be improved, resulting in users not being proficient and fast after the system update. Master new capabilities that impact the business...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F8/65G09B19/00G09B5/06G09B7/02
CPCG06F8/65G09B19/00G09B5/065G09B7/02
Inventor 王志利
Owner 重庆先特服务外包产业有限公司
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