Data processing method and device for questions and answers, equipment and storage medium

A data processing and data technology, applied in the direction of electrical digital data processing, natural language data processing, special data processing applications, etc., can solve the problem of not making good use of data

Active Publication Date: 2020-06-12
南京云问网络技术有限公司
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  • Abstract
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  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The main purpose of this application is to provide a data processing method, device, equipment, and storage me

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  • Data processing method and device for questions and answers, equipment and storage medium
  • Data processing method and device for questions and answers, equipment and storage medium
  • Data processing method and device for questions and answers, equipment and storage medium

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[0033] In order to enable those skilled in the art to better understand the solutions of the application, the technical solutions in the embodiments of the application will be clearly and completely described below in conjunction with the drawings in the embodiments of the application. Obviously, the described embodiments are only It is a part of the embodiments of this application, not all the embodiments. Based on the embodiments in this application, all other embodiments obtained by those of ordinary skill in the art without creative work should fall within the protection scope of this application.

[0034] It should be noted that the terms "first" and "second" in the description and claims of the application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific sequence or sequence. It should be understood that the data used in this way can be interchanged under appropriate circumstances for the purposes ...

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Abstract

The invention discloses a data processing method and device for questions and answers, equipment and a storage medium. The method comprises the steps of obtaining question and answer pair data; generating an initial question-answer pair set according to the question-answer pair data; splitting the initial question and answer pair set into a question set and an answer set; clustering the problem set, and extracting to obtain a problem cluster set; and generating a question cluster set with answers according to a preset processed question-answer pair set and the question cluster set. The technical problem that data used for questioning and answering is not well utilized is solved. According to the invention, the cost of manual knowledge construction is reduced. At the same time, the extracted hot question and answer pairs reduce the labor cost of compilation of knowledge by enterprises according to document terms or memory, and the generated knowledge points ensure the richness.

Description

technical field [0001] The present application relates to the field of artificial intelligence, and in particular, relates to a data processing method for question answering, a device, a device, and a storage medium. Background technique [0002] The common enterprise customer service system in the related art is composed of two methods, the robot customer service answers a large number of routine questions, and the customer service solves special personality problems as a supplement. Due to the convenience of customer service and the enhancement of the capacity of the customer service system, the number of visitors and questions has also increased exponentially. These dialogue data include visitors' questions and customer service answers, which are considered to be semi-structured. If they can be effectively mined, they can generate great commercial value. [0003] The inventors found that the mining of dialogue data often simply extracts and aggregates visitor questions, ...

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Application Information

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IPC IPC(8): G06F16/332G06F16/35G06F40/30G06F40/216
CPCG06F16/3329G06F16/355
Inventor 杨萌杜振东王清琛
Owner 南京云问网络技术有限公司
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