Data processing method and device, device, and storage medium for question answering

A data processing and data technology, applied in the fields of electrical digital data processing, natural language data processing, special data processing applications, etc., can solve the problem of data not being used well

Active Publication Date: 2021-09-24
南京云问网络技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The main purpose of this application is to provide a data processing method, device, equipment, and storage medium for question answering, so as to solve the problem that the data used for question answering is not well utilized

Method used

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  • Data processing method and device, device, and storage medium for question answering
  • Data processing method and device, device, and storage medium for question answering

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Embodiment Construction

[0033] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is an embodiment of a part of the application, but not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the protection scope of this application.

[0034] It should be noted that the terms "first" and "second" in the description and claims of the present application and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific sequence or sequence. It should be understood that the data so used may be interchanged under appropriate circumstances for th...

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PUM

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Abstract

The application discloses a data processing method for question answering, a device, a device, and a storage medium. The method includes acquiring question-answer pair data; generating an initial question-answer pair set according to the question-answer pair data; splitting the initial question-answer pair set into a question set and an answer set; clustering the question set, and extracting a question cluster set ; Generating a question cluster set with answers based on the pre-processed set of question-answer pairs and the set of question clusters. The present application solves the technical problem that the data used for question answering is not well utilized. This application reduces the cost of artificially constructing knowledge. At the same time, the extracted hot question and answer pairs reduce the labor cost of compiling knowledge according to document regulations or memory, and the generated knowledge points guarantee the richness.

Description

technical field [0001] The present application relates to the field of artificial intelligence, and in particular, relates to a data processing method for question answering, a device, a device, and a storage medium. Background technique [0002] The common enterprise customer service system in the related art is composed of two methods, the robot customer service answers a large number of routine questions, and the customer service solves special personality problems as a supplement. Due to the convenience of customer service and the enhancement of the capacity of the customer service system, the number of visitors and questions has also increased exponentially. These dialogue data include visitors' questions and customer service answers, which are considered to be semi-structured. If they can be effectively mined, they can generate great commercial value. [0003] The inventors found that the mining of dialogue data often simply extracts and aggregates visitor questions, ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/35G06F40/30G06F40/216
CPCG06F16/3329G06F16/355
Inventor 杨萌杜振东王清琛
Owner 南京云问网络技术有限公司
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