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Exception repair method and device, electronic equipment and storage medium

A repair method and abnormal technology, applied in the field of abnormal repair, can solve the problems of cumbersome process and slow progress of abnormal situation processing.

Pending Publication Date: 2021-02-05
REALME MOBILE TELECOMM SHENZHEN CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Regardless of the way of manual communication or the way of after-sales maintenance, the process is relatively cumbersome, resulting in slow progress in handling abnormal situations

Method used

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  • Exception repair method and device, electronic equipment and storage medium
  • Exception repair method and device, electronic equipment and storage medium
  • Exception repair method and device, electronic equipment and storage medium

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Embodiment Construction

[0024] In order to enable those skilled in the art to better understand the solutions of the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application.

[0025] At present, when an abnormal situation occurs on a user's mobile terminal (such as a mobile phone or a tablet computer), it is mainly handled through manual communication, for example, the user contacts customer service or after-sales service, and coordinates R&D personnel to resolve the abnormal situation. And when the abnormal situation is more serious, for example, when the mobile terminal is unusable, and the user cannot solve it through customer service or after-sales service, the abnormal situation can be solved by after-sales maintenance or returning the machine. Regardless of the way of manual communication, after-sales maintenance or return of the machine...

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Abstract

The invention discloses an exception repair method and device, electronic equipment and a storage medium, and relates to the technical field of electronic equipment, when a mobile terminal is exceptional, an exception repair request and an equipment identifier of the mobile terminal are sent to a server, and the server acquires exception repair information based on the exception repair request, the equipment identifier is adopted to encrypt the exception repair information to obtain the repair packet, the repair packet is sent to the mobile terminal, the mobile terminal decrypts the repair packet based on the equipment identifier, and after the exception repair information is obtained, the exception is self-repaired based on the exception repair information, so that the exception processing progress is accelerated.

Description

technical field [0001] The present application relates to the technical field of electronic equipment, and more specifically, to a method, device, electronic equipment, and storage medium for repairing abnormalities. Background technique [0002] At present, when an abnormal situation occurs on a user's mobile terminal (such as a mobile phone, a tablet computer), it is mainly coordinated and handled through manual communication, such as the user contacting customer service or after-sales to solve the abnormal situation. When the abnormal situation is serious, the user cannot pass through When customer service or after-sales solutions, abnormal situations are resolved through after-sales maintenance. Regardless of the way of manual communication or after-sales maintenance, the process is cumbersome, resulting in slow progress in handling abnormal situations. Contents of the invention [0003] In view of the above problems, the present application proposes an abnormality re...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07G06F8/65G06F21/60G06Q10/00
CPCG06F11/079G06F8/65G06F21/602G06Q10/20
Inventor 郑伟
Owner REALME MOBILE TELECOMM SHENZHEN CO LTD