Information processing method and device
An information processing method and a technology for responding to information, applied in the field of information processing methods and devices, can solve the problems that users do not understand the actual meaning of the title, affect the user interaction experience, etc., and achieve the effect of improving the interaction experience
Pending Publication Date: 2021-07-23
LENOVO (BEIJING) LTD
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Problems solved by technology
However, the solutions pushed by intelligent customer service are usually determined by professionals in advance, and the title of the solution has a certain degree of professionalism
As a result, when the intelligent customer service successfully recognizes the user's intention and pushes the solution, the title of the solution is too professional, causing the user to not understand the actual meaning of the title and not know whether to choose the solution corresponding to the title. solutions that affect the user's interactive experience
Method used
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[0030] In order to make the purpose, features, and advantages of the application more obvious and understandable, the technical solutions in the embodiments of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the application. Obviously, the described The embodiments are only some of the embodiments of the present application, but not all of them. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without making creative efforts belong to the scope of protection of this application.
[0031] figure 1 It is a schematic flowchart of an implementation of an information processing method according to an embodiment of the present application.
[0032] see figure 1 , the present application provides an information processing method on the one hand, the method includes: operation 101, obtain the first to-be-processed information from the user; opera...
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The invention discloses an information processing method and device. The method comprises the steps of obtaining first to-be-processed information from a user; performing keyword extraction on the first to-be-processed information to obtain a first keyword; determining a first keyword influencing the representation intention of the first to-be-processed information as a second keyword; predicting the first to-be-processed information to obtain first response information; and outputting the first response information corresponding to the first to-be-processed information and the prompt information corresponding to the second keyword. By applying the method provided by the invention, the output prompt information can prompt the first response information, and the interaction experience of a user can be improved.
Description
technical field [0001] The present application relates to the technical field of intelligent customer service, and in particular to an information processing method and device. Background technique [0002] During the interaction between the user and the intelligent customer service, the intelligent customer service will push multiple solutions to the user's problem to solve the user's problem. Solutions usually include a title and content, and users can click on the appropriate title to get the content. However, the solutions pushed by intelligent customer service are usually determined by professionals in advance, and the expression of their titles has a certain degree of professionalism. As a result, when the intelligent customer service successfully recognizes the user's intention and pushes the solution, the title of the solution is too professional, causing the user to not understand the actual meaning of the title and not know whether to choose the solution correspon...
Claims
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IPC IPC(8): G06F16/332G06F16/335G06F40/205G06Q30/00
CPCG06F16/3329G06F16/335G06F40/205G06Q30/01
Inventor 宋鸣
Owner LENOVO (BEIJING) LTD