Method, system, apparatus and user terminal realizing interaction of multimedia information

Abstract

The invention discloses a method, a system, a device and a user terminal which realize the multimedia information interaction; the method includes that the format of the notification message of the received multimedia information is converted to the format which can be identified by a message pushing system; the identifier in the message pushing system corresponding to the user identifier carried in the notification message of the multimedia information is queried; the converted notification message of the multimedia information is sent to the message pushing system according to the corresponding identifier. The method, the system, the device and the user terminal in the invention embodiment are adopted to realize the display of the multimedia information or finish the process of multimedia information on demand for the users which access through the customer service system so that the visual impression and the diversity of the multimedia information interaction are improved; because the multimedia information providing system, the message pushing system and the multimedia information notification message have a plurality of types, the realization of the multimedia information interaction is extended.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a method, system, device and user terminal for realizing multimedia information interaction. Background technique [0002] The customer service system is a telecommunications service system that provides services to users through PSTN (Public Switched Telephone Network). Users can access the customer service system by dialing a unified customer service access number. The customer service system can provide users with voice automatic navigation services or manual business services, complete responses to user inquiries, or implement specific services according to user instructions. The information provided by the customer service system to the user comes from information systems such as CRM (Customer Relationship Management, customer relationship management). [0003] A schematic diagram of information interaction between an existing customer service system and a us...

AI Technical Summary

Problems solved by technology

[0004] The inventor found that in the process of researching the existing technology, the CRM system that provides information to the customer service system, such as the traditional information system such as the Telecom 114 inquiry system, when the information interaction is realized through the voice interaction between the operator and the user, the interaction process is not intuitive ; When providing information to user terminals through a general-purpose computer system, due to the simple information structure, it is impossible to provide users with various forms of information

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