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Customer satisfaction evaluation method of online group purchase

An evaluation method and satisfaction technology, applied in the field of online group buying customer evaluation system, which can solve the problems of lack of business model and lack of widespread attention.

Inactive Publication Date: 2013-01-02
JIANGSU LEMAIDAO NETWORK TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, these similar group buying sites have not attracted widespread attention due to the lack of a clear business model

Method used

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  • Customer satisfaction evaluation method of online group purchase
  • Customer satisfaction evaluation method of online group purchase

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Embodiment Construction

[0021] The present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0022] see figure 1 , the present invention can investigate and evaluate customer satisfaction according to the following flow process:

[0023] Step 1. After the online shopping is completed, the customer satisfaction evaluation interface will pop up automatically. The interface includes the following index information: the customer service attitude of the merchant, whether the introduction of the product is detailed and true, whether the product matches the actual situation, the express company selected by the merchant, the express delivery The company's delivery speed, courier's attitude, etc., can also choose to delete or add the above information according to actual needs; each indicator information is marked with "very satisfied", "satisfied", "dissatisfied" and "very satisfied". dissatisfied” and other satisfaction evaluation ...

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Abstract

The invention provides a customer satisfaction evaluation method of online group purchase. The method includes the steps of firstly, automatically popping up a customer satisfaction evaluation interface after a customer completes online group purchase, and performing satisfaction evaluation of purchase according to purchase experience by the customer; secondly, clicking ok to feed back; thirdly, receiving and storing data of customer feedback by a rear system; fourthly, combining and analyzing various data; and fifthly, feeding back to websites and dealers. Group purchase websites and dealers can quickly and conveniently acquire feedback from customers by the customer satisfaction evaluation method, and accordingly their own service quality is further improved.

Description

technical field [0001] The invention belongs to the technical field of online group buying customer evaluation in e-commerce, and in particular relates to an online group buying customer evaluation system. Background technique [0002] In my country, online group buying appeared in early 2002. With the rapid development of the Internet, there have been professional group buying websites such as China Group Buying Network and Liba.com, which organize bargaining between netizens and merchants, as well as group buying in the form of local professional group buying forums and communities. However, these similar group buying websites have not attracted widespread attention due to the lack of a clear business model. In January 2010, Manzuo.com, the first dedicated group buying website in China, was registered. In just a few months, more than 400 independent group buying websites were established one after another. The bright prospect of group buying has also attracted many matur...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00
Inventor 宗竞
Owner JIANGSU LEMAIDAO NETWORK TECH
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