Communication method as well as communication device and communication system based on application

Abstract

The invention discloses a communication method as well as a communication device and a communication system based on an application. The method comprises the following steps of receiving a triggered signal of an embedded communication button of the application; scheduling a communication recognition code of the application according to the signal through a first terminal; and transmitting a communication connection request on the basis of the communication recognition code or the communication address data which is analyzed through the communication recognition code through the first terminal. A calling party of the communication connection is the first terminal or a second terminal which is associated with the first terminal. By directly embedding the communication connection in the application, not only can a communication method for a customer utilizing the application to find an application service provider be simplified, but also the application service provider conveniently provides the service through the application way; and meanwhile, by utilizing the recognition code, the fraud probability in the commercial transaction process based on the application can be reduced.

Description

technical field [0001] The present invention relates to the field of application-based communication, in particular to an application-based communication method, equipment and system. Background technique [0002] In the service field, direct communication between merchants and customers has a positive effect on the conclusion of transactions and the improvement of both parties' satisfaction. [0003] With the popularity of smart terminals, application-based services, including e-commerce, are becoming increasingly popular. However, application-based communication currently lacks a complete technical solution. The existing technical solution is to integrate the business phone number of the corresponding application on the mobile terminal. Customers who use the application usually establish contact with the business directly or indirectly through the phone number. [0004] If customers want to obtain application-based services conveniently, they must meet at least several re...

AI Technical Summary

Problems solved by technology

[0004] If customers want to obtain application-based services conveniently, they must meet at least several requirements in terms of communication. First, smart terminals do not necessarily have traditional communication interfaces, and multiple communication connection establishment methods based on applications are necessary; second, , although the smaller the terminal, the easier it is to carry, but the screen is small, and the content to read is relatively small. For applications with a lot of content, it is relatively inconvenient to operate and use. Therefore, for customers with multiple terminals, the division of labor and mutual cooperation of terminal use is an important requirement. ; Also, due to the openness of the Internet, the two sides of the exchange cannot meet directly, which brings about the problem that integrity cannot be guaranteed. Therefore, preventing malicious harassment and protecting the privacy information of both parties in the transaction is an important requirement

[0005] Existing technical solutions obviously cannot solve the above-mentioned problems because they simply establish a voice communication connection.

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