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Service evaluation system and method with remote call service

A call service and evaluation technology, applied in the direction of instruments, induction record carriers, data processing applications, etc., can solve the problem that the service call system cannot effectively supervise and evaluate service quality

Active Publication Date: 2015-09-16
ROOMIS TECH LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In view of the problem that the current service call system cannot effectively monitor and evaluate service quality in the prior art, the present invention discloses a service evaluation system and method with remote call service, wherein:

Method used

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  • Service evaluation system and method with remote call service
  • Service evaluation system and method with remote call service
  • Service evaluation system and method with remote call service

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Embodiment Construction

[0018] The features and implementation methods of the present invention will be described in detail below in conjunction with the drawings and examples. The content is enough to enable any person skilled in the art to easily and fully understand the technical means used to solve the technical problems of the present invention and implement them accordingly, thereby realizing The effect that the present invention can achieve.

[0019] The present invention can provide the requester to call the service personnel, and calculate the service evaluation data according to the service time of the service personnel, so as to monitor and evaluate the service quality of the service personnel by the service evaluation data. Wherein, the service evaluation data mentioned in the present invention may be the evaluation data of the service personnel, the statistical data of the service items called by the requester, or a collection of any of the above data, etc., but the present invention is n...

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Abstract

Disclosed are a service appraisal system provided with a remote end calling service and a method of the remote end calling service. Corresponding calling signals are produced according to the operation of a requester by a client terminal device at a remote end and are delivered to a server. Service staff are informed to serve according to the calling signals by the server. Each service appraisal data of the period from the service calling to the service completion are calculated according to the identification data provided by the fact that the service staff arrive at the client terminal device and the confirmed signals provided by the service staff after the service staff complete the service. Service quality of the remote end proving service is improved and technical efficiency of a personal performance of the service staff is achieved.

Description

technical field [0001] A service evaluation system and its method, in particular a service evaluation system with remote call service and its method. Background technique [0002] With the development of science and technology, more and more digital information systems have been developed, and these digital information systems can provide specific services, for example: digital information systems that provide access control can provide companies, factories, libraries, dormitories, etc. Building access control, the digital information system that provides attendance control can provide personnel attendance control, and the digital information system that provides service calls can allow users to call service personnel. These digital information systems can provide users with diversified digital information services. [0003] The service call system can provide the requester to call the cleaning personnel to tidy up a specific area, call the equipment maintenance personnel to...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/06G06Q50/10G06K7/00
Inventor 郑旭成
Owner ROOMIS TECH LTD