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Identity recognition method and system based on voiceprint recognition

An identity recognition and voiceprint recognition technology, which is applied in special services for subscribers, voice analysis, instruments, etc., can solve problems such as inability to call data information, inability to determine customer identity, etc., achieve high recognition accuracy, achieve rapid recognition, and improve business. The effect of management control

Inactive Publication Date: 2013-08-21
PEOPLE'S INSURANCE COMPANY OF CHINA
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AI Technical Summary

Problems solved by technology

The disadvantage of this is that when the communication tool used by the customer when calling is not the communication tool used when registering, the call center cannot determine the identity of the customer, and cannot call the data information related to the customer, so as to provide customers with high-quality services

Method used

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  • Identity recognition method and system based on voiceprint recognition
  • Identity recognition method and system based on voiceprint recognition
  • Identity recognition method and system based on voiceprint recognition

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Embodiment Construction

[0017] Specific embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings.

[0018] The primary purpose of the present invention is to provide an insurance call center with a method for confirming customer identity through customer voiceprint features, and a system for distributing customer calls. The identity recognition system based on voiceprint recognition provided by the present invention includes: a voice input port for receiving a voice from a user and sending the voice through a network; a processor for receiving the voice sent from the network Describe the voice and judge whether the voice is consistent with the voice of the bit and a memory; if the judgment result is no, then the voice is stored in the memory, if the judgment result is yes, then display the voice corresponding to the user's voice. Corresponding user identity information.

[0019] figure 1 The flow chart of judging and managing important cus...

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Abstract

The invention provides an identity recognition method based on voiceprint recognition. The identity recognition method comprises the following steps: step one, a network is used for receiving voice from a user; step two, whether the voice of the user is consistent with the voice stored in a voiceprint base is judged; if the judging result is no, the voice of the user is stored in the voiceprint base; if the judging result is yes, user identity information corresponding to the voice of the user is displayed. Meanwhile, the invention further provides an identity recognition system based on the voiceprint recognition. The identity recognition system is used for optimally recognizing user identities and providing services for designated users.

Description

technical field [0001] The invention belongs to the technical field of voiceprint recognition, in particular to an identity recognition method and system based on voiceprint recognition. Background technique [0002] Voiceprint recognition technology, also known as speaker recognition technology (Speaker Recognition), is a technology that extracts relevant inherent features representing different speaker identities through speech signals, and identifies speaker identities and other aspects. It can be widely used in national security, technical investigation, criminal investigation, telephone banking and other fields. Since the voiceprint feature reflects the physiological and behavioral characteristics of the speaker, the voiceprint is a biometric technology closely bound to the speaker, and has nothing to do with the language dialect or voice content the speaker uses. [0003] Voiceprint recognition, also known as Speaker Recognition, has two types, namely Speaker Identifi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L17/00H04M3/51
Inventor 王和邵利铎孙杰平汪磊刘晗洪大帅
Owner PEOPLE'S INSURANCE COMPANY OF CHINA
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