A method and system for applying for after-sales service

Abstract

The invention discloses an after-sales service application method. The after-sales service application method comprises the following steps that 1, a user uses user information to log into an after-sales service application system through a client, a transaction order is found out by the system from an order transaction base through the user information, and commodities with the after-sales service needing applying for are positioned by the user from the transaction order; 2, the user describes the current situation of the commodities through the client, takes photos of the commodities, and uploads the current situation information of the commodities and current commodity situation pictures acquired through photographing to the system; 3, characteristic parameters of the commodities are extracted by the system from the current situation information of the commodities, and prestored prototype characteristic parameters of the commodities are extracted from a commodity gene pool; 4, the characteristic parameters of the commodities are compared with the prototype characteristic parameters of the commodities by the system, and compared difference information is saved; 5, an after-sales service application form is generated by the system according to the user information, the commodity information and the difference information. The after-sales service application method and the after-sales service application system can shorten the time of the user for applying for after-sales services, in particular to the time for applying for after-sales services of commodities with obvious appearance damages.

Description

technical field [0001] The present invention relates to the technical field of e-commerce, and more specifically, to a method and system for applying for after-sales service. Background technique [0002] As the Internet penetrates into all aspects of people's daily life, shopping via the Internet is becoming more and more common, and businesses with traditional business models have also launched e-commerce models. After shopping on the e-commerce system, if the user is not satisfied with the purchased product and requires after-sales service, he needs to provide the current information description of the product, and if necessary, provide a damaged photo of the product to prove it. [0003] However, many users think that it is time-consuming to provide the test report required by the merchant, and the submitted after-sales service application does not have a test report, which leads to a long time for the after-sales service application and may even exceed the maintenance p...

AI Technical Summary

Problems solved by technology

[0003] However, many users think that it is time-consuming to provide the test reports required by the merchants, and the submitted after-sales service application does not have a test report, which leads to a long time for the after-sales service application and may even exceed the maintenance period

Or there is a test report but no picture description, but when the merchant receives the return from the user, the actual condition of the product is inconsistent with the product description in the test report submitted by the user, resulting in long service acceptance time and low user satisfaction.

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