A method and system for automatically optimizing customer queuing queues

Abstract

The invention discloses a method and a system for automatically optimizing a client queue. The system comprises a bank business application form processing server, a mobile banking client side, a client speed calculating server, an extra-urgent client appointment-making server, a personalized client server and a client queue optimizing server. If a client cannot reach a selected banking outlet at a speed of 120km per hour, the queue number is cancelled and the client is noticed to make another appointment; for the appointment satisfying stored extra-urgent event definition, the client can apply extra-urgent event handling from the bank business application form processing server. Personalized service is provided for an important client, and the queue server always keeps business processing time within 15 minutes for handling the business for a high-quality client. If waiting time at a banking outlet is out of a predetermined range, another banking outlet which can handle the business fastest is re-calculated, and information is emitted for the client for reselecting by the mobile banking client side. According to the method and the system, a problem that part of clients which contribute highly to a bank, namely the relatively important clients, fail to obtain the personalized service is solved.

Description

technical field [0001] The invention relates to a method and system for automatically optimizing customer queuing queues, in particular to an auxiliary method and system for accurately booking banking business processing time. Background technique [0002] Chinese patent "201310671988X" discloses a method and system for mobile phone reservations for banking business, which can accurately query the waiting time of each customer to handle banking business, and customers can choose free time slots to handle business at bank outlets according to these conditions, so as to achieve zero waiting . However, there are the following problems. [0003] 1. However, some customers give up queuing up for other reasons after the number is called, which wastes the bank's time in the case of accurate appointment and zero waiting. [0004] 2. Some customers need to handle business urgently due to reasons such as seeing a doctor or the elderly, but they need to call numbers sequentially and ...

AI Technical Summary

Problems solved by technology

[0008] The embodiment of the present invention provides a method and system for automatically optimizing customer queuing queues. The business processing time of each customer is accurately determined, and the problem of automatic optimization of customer queuing queues is solved without jumping in the queue.

[0010] One of the purposes of the present invention is to solve the problem that some customers need to handle business urgently due to reasons such as seeing a doctor or the elderly, but they need to call numbers sequentially and handle them in turn

Images