Method and device for acquiring voice service

A voice service and service number technology, applied in the field of communication, can solve the problems of time-consuming and resource-consuming automatic voice services

Inactive Publication Date: 2014-08-20
XIAOMI INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0006] In order to solve the time-consuming and resource-consuming problems of automatic voice services involved ...

Method used

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  • Method and device for acquiring voice service
  • Method and device for acquiring voice service
  • Method and device for acquiring voice service

Examples

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Embodiment Construction

[0104] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

[0105] figure 1 It is a schematic structural diagram of an implementation environment involved in various embodiments of the present disclosure. The implementation environment includes: a terminal 120 , a switch 140 and an automatic voice service device 160 .

[0106] The terminal 120 includes a communication component, which is used to communicate with other devices in a wired or wi...

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Abstract

The invention relates to a method and a device for acquiring voice service, and belongs to the technical field of communication. The method comprises the following steps: a service menu corresponding to a currently called service number is acquired; the service menu is displayed when the service number is put through; and after any menu item in the service menu is triggered, an instruction corresponding to the menu item is sent to an automatic voice service system. The problem involved in related technologies that automatic voice service consumes time and resources is solved. Compared with a voice broadcast menu involved in the related technologies, according to the voice service acquiring scheme provided by the embodiment of the invention, the service menu is displayed for users to view so that users can select any menu item, thereby improving the efficiency of menu item selection and saving time and resources consumed for requiring automatic voice service.

Description

technical field [0001] The present disclosure relates to the field of communication technologies, and in particular to a method and device for obtaining voice services. Background technique [0002] Automatic voice service is an automatic business agent. After dialing the service number, the customer can use the audio button to send instructions to the automatic voice service system, and then obtain corresponding services from the system. [0003] In related technologies, the process for users to use the automatic voice service is as follows: the user uses the terminal to dial the service number of the automatic voice service system; Press the corresponding button on the terminal to send instructions to the system to enter the corresponding submenu with the prompt tone; after entering the lowest submenu, the user presses the corresponding button to send instructions to the system according to the prompt tone heard to select the desired submenu. services; finally, the automa...

Claims

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Application Information

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IPC IPC(8): H04M3/42
Inventor 洪锋乔忠良刘新宇王文林
Owner XIAOMI INC
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