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Consulting and feedback method and device for e-commerce website

An e-commerce website, contact information technology, applied in business, electrical components, instruments, etc., can solve problems such as large traffic volume, improve feedback efficiency, avoid telephone customer service and online customer service, and ensure operational stability.

Active Publication Date: 2018-05-22
GUANGZHOU PINWEI SOFTWARE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to propose a consultation feedback method and device for an e-commerce website, which can solve the problem of heavy traffic

Method used

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  • Consulting and feedback method and device for e-commerce website
  • Consulting and feedback method and device for e-commerce website

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Embodiment Construction

[0042] In the following, the present invention will be further described in conjunction with the drawings and specific embodiments.

[0043] Such as figure 1 As shown, a consultation feedback method for an e-commerce website, when the telephone customer service or online customer service finds that a large number of users consult the same or similar questions, it requests the administrator to start this process, which includes the following steps:

[0044] Step S1, receiving the announcement content and the selected operation type input by the administrator. Administrator's operations can be performed on a web page. The content of the announcement is uniformly issued for a large number of identical inquiries, and may be an emergency content before the investigation results are obtained. The operation type can be closing, first opening mode and second opening mode, which can be realized through the page selection button.

[0045] Step S2, placing the announcement content on ...

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Abstract

The invention relates to a consultation and feedback method and device for an e-commerce website. The method includes the steps of: receiving the announcement content and the selected operation type input by the administrator; displaying the announcement content on a bulletin board of a page, and forming a link information on the bulletin board according to the operation type; The user who has completed the login of the account triggers the link information, jumps to the information collection page, and collects the contact information entered by the user through the information collection page; receives the reply content entered by the administrator in the notification template, and sends it to the contact information The content of the reply. The invention ensures the operation stability of the website and improves the information feedback efficiency.

Description

technical field [0001] The invention relates to communication technology, in particular to the consulting and feedback technology of e-commerce website. Background technique [0002] At present, e-commerce websites generally use telephone customer service and online customer service to answer user inquiries. However, sometimes, due to problems in the website system or order problems in a certain sales activity, a large number of users consult the same questions with telephone customers or online customers. However, due to limited customer service resources, it is not possible to accommodate a large number of In addition, due to the access of a large number of users, the website system may also crash, which will inevitably affect the user experience. How to improve the efficiency of consulting feedback under the condition of limited website resources is an urgent problem to be solved by e-commerce websites. Contents of the invention [0003] The purpose of the present inv...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08G06Q30/00G06Q50/10
Inventor 叶艺源
Owner GUANGZHOU PINWEI SOFTWARE