Virtual agent system for remote VTM and implementation method of virtual agent system

Abstract

The invention discloses a virtual agent system for a remote VTM and an implementation method of the virtual agent system. The implementation method includes the following steps of data acquisition of a VTM terminal, data transmission, data exhibition at a remote virtual agent end and information back-pass. In the step of data acquisition of the VTM terminal, data comprise VTM end high-definition video stream data, service and operation relevant information and data and various states of VTM end equipment. In the step of data exhibition at the remote virtual agent end, the remote virtual agent end displays corresponding operational guidelines and pictures on a display screen of the VTM terminal in real time dynamically according to the received data, and the acquired VTM end high-definition video stream data serve as a dynamic background of a human-machine interaction module. By the adoption of the virtual agent system for the remote VTM and the implementation method of the virtual agent system, through a VTM self-service equipment environment, operation of clients of banks and seamless connection of an agent virtual face-to-face operating platform, an agent remotely assists the clients of banks in handling relevant financial services on the VTM self-service terminal, implementation is easy, and a human-machine interface is friendly.

Description

technical field [0001] The invention relates to a virtual agent system for remote VTM and its realization method, which is an overall scheme of financial VTM. Background technique [0002] With the rapid development of society, ordinary people enjoy more and more frequent banking financial services, and the challenges faced by banks are also becoming more and more prominent: long queues, only working hours to handle related counter business, high operating costs of business outlets, It poses a higher challenge on how to reduce operating costs and allow customers to enjoy high-quality financial services. VTM [Virtual Teller Machine, English abbreviation: VTM, virtual teller machine, also known as remote teller machine, video teller machine, etc.] The overall solution is for unattended self-service business outlets that have grown rapidly in recent years and have been recognized by the banking industry. The optimal solution, but for the display and layout of the remote virtua...

AI Technical Summary

Problems solved by technology

[0002] With the rapid development of society, ordinary people enjoy more and more frequent banking financial services, and the challenges faced by banks are becoming more and more prominent: long queues, only working hours to handle related counter business, and high operating costs of business outlets. It poses a higher challenge on how to reduce operating costs and allow customers to enjoy high-quality financial services

VTM [Virtual Teller Machine, English abbreviation: VTM, virtual teller machine, also known as remote teller machine, video teller machine, etc.] The overall solution is for unattended self-service business outlets that have grown rapidly in recent years and are recognized by the banking industry. The optimal solution, but for the display and layout of the remote virtual agent terminal, it is either too simple and traditional, or the cost is too high, or the operation is inconvenient. Usually, the agent terminal is displayed in a dual-screen mode. The rotation range is relatively large, causing the bank customers to feel that the service is not specific, or the single-screen mode is used, and the video is displayed at a lower resolution, so that the agent cannot better see the face or body parts of the customer handling the business. Clear the situation, this will give criminals an opportunity to plant related financial risks, which is not conducive to better assisting customers to effectively handle related banking business

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