A report question answering method and system
A question answering system and reporting technology, applied in the field of communication, can solve problems such as insufficiently clear and detailed description of problems, inability to get satisfactory answers in the first time, and low efficiency of reporting methods, so as to improve the response speed of problems and reduce communication costs and time Effect
Active Publication Date: 2019-02-26
中国移动通信集团陕西有限公司
View PDF4 Cites 0 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
In the process of answering questions, the questioner's description of the problem is often not clear and detailed enough, resulting in the inability to get a satisfactory answer in the first place
Therefore, the current report method is not efficient and it is difficult to satisfy users
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment Construction
[0038] Aiming at the problem that the efficiency of the existing report answering method is too low, the present invention provides a report answering method and system applied to the answering system.
[0039] Among them, such as figure 1 As shown, the report answering methods include:
[0040] Step 1, when the user accesses the report, monitor the Q&A module on the report operation interface, and obtain the unresolved problems submitted by the user to the Q&A module;
[0041] Step 2, starting an instant messaging service between the first user terminal used by the user and the second user terminal used by the answering personnel;
[0042] Step 3, sending the problem to be solved to the second client through the instant messaging service;
[0043] Step 4, when the problem-solving knowledge submitted by the answering personnel of the second client terminal is acquired, return the problem-solving knowledge to the first client terminal through the instant messaging service.
...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The invention provides a report question-answering method and system. The report question-answering method includes: when a user accesses a report, monitoring a question answering module on a report operation interface, and obtaining a problem to be solved which is submitted to the question answering module by the user; starting an instant messaging service between a first user side used by the user and a second user side used by question answering personnel; through the instant messaging service, sending the problem to be solved to the second user side; and when knowledge for solving the problem which is submitted by the question answering personnel of the second user side is obtained, returning the knowledge for solving the problem to the first user side through the instant messaging service. The scheme of the report question-answering method improves question response speed by question answering through instant messages, thereby reducing cost and time for communication between the user and the question answering personnel.
Description
technical field [0001] The invention relates to the field of communication, in particular to a method and system for answering questions in a report form. Background technique [0002] Reports are the basic measures and approaches of enterprise management, the basic business requirements of enterprises, and the basis for implementing BI (Business Intelligence, business intelligence) strategies. Reports can help companies access, format, and present data information to users in a reliable and secure manner. The current method of answering the report is that the questioner sends the question to the customer service by leaving a message. In the process of answering questions, the questioner's description of the problem is often not clear and detailed enough, resulting in the inability to get a satisfactory answer in the first place. Therefore, the current report method is inefficient and difficult to satisfy users. Contents of the invention [0003] The technical problem t...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/58G06Q10/10
Inventor 陈涛
Owner 中国移动通信集团陕西有限公司