Data pushing and receiving method, server, and user equipment

Abstract

The invention provides a data pushing and receiving method, a server and user equipment. According to the method, the coordinate information of a touch point is obtained, and an option of a navigation interface corresponding to the touch point of a user is determined; the keyboard of the user equipment is not required to be taken, so that the influence on the navigation interface display caused by the taken keyboard of the user equipment is avoided consequently; more effective information can be displayed to the user under the premise of not changing the dimensions of the user equipment; and the working efficiency of the system is improved. The method comprises the steps of pushing the navigation interface data to the user equipment; receiving the coordinate information of the touch point on the navigation interface sent by the user equipment; and determining the option information on the navigation interface corresponding to the coordinate information of the touch point on the navigation interface according to the corresponding relation between the coordinate information of the touch point on the preset navigation interface and the option information on the navigation interface, and pushing the data corresponding to the option information to the user equipment according to the determined option information.

Description

Technical field [0001] The present invention relates to the field of communication technology, in particular to a method, server, and user equipment for data pushing and receiving. Background technique [0002] With the popularity of video call services, most users start to call customer service through video for business consultation. At this stage, after the customer service staff connects to the video call, the video image of the customer service staff will be displayed on the user device. However, this method does not provide the user with more effective information per unit of time. [0003] To solve this problem, the server of the customer service video system loads the navigation menu and the related content of the service sub-menu. Therefore, after the user connects to the video call, the server of the customer service video system will push the data containing the navigation menu to the user device. When the user device will display the video image of the navigation menu,...

AI Technical Summary

Problems solved by technology

Although the above method provides users with more information per unit time and improves the efficiency of the customer service video system to a certain extent, see figure 1 Since the user equipment video call interface 101 usually includes a user display interface 102 and a customer service system display interface 103, however, when it is necessary to input relevant information or trigger options, the invoked virtual keyboard 104 will also cover the video call interface window 101 , thus blocking part of the video display interface

see figure 2 , in order to avoid such a situation, some user terminals divide the video display interface into several parts, so that the user display interface 102 and the customer service system display interface 201 and the invoked virtual keyboard 202 are juxtaposed on the user equipment video call interface 101, although Overcome the above shortcomings, but also lead to smaller interface of each partition, the video image displayed through the interface is also reduced accordingly, resulting in still unable to display effective information to the user, so it is impossible to improve the efficiency of the customer service video system

[0004] To sum up, the existing customer service video system cannot display more effective information to the user without changing the size of the user's device, resulting in low efficiency of the customer service video system

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