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Systems and methods for discovering and exploring concepts

A technique for conceptual, analytical systems applied in the field of systems and methods for discovering and exploring concepts

Active Publication Date: 2020-01-14
GREENEDEN U S HLDG II LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

One aspect of the present invention is directed to the automatic discovery and extraction of concepts from a set of documents without human assistance

Method used

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  • Systems and methods for discovering and exploring concepts
  • Systems and methods for discovering and exploring concepts
  • Systems and methods for discovering and exploring concepts

Examples

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Embodiment Construction

[0065] In the following detailed description, there are shown and described, by way of illustration only, certain exemplary embodiments of the present invention. As those skilled in the art will realize, the invention may be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Throughout this specification, like reference numerals designate like elements.

[0066] As described herein, various applications and aspects of the invention can be implemented in software, firmware, hardware and combinations thereof. When implemented in software, the software can operate on a general-purpose computing device such as a server, desktop computer, tablet computer, smartphone, or personal digital assistant. This general purpose computer contains a general purpose processor and memory.

[0067] Some embodiments of the invention will be described in the context of a contact center. However, embodiments of the invention are not limite...

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Abstract

A method for identifying concepts in a plurality of interactions comprising: filtering, on a processor, the interactions based on intervals; creating, on the processor, a plurality of sentences from the filtered interactions; computing the prominence of each of said statements; deleting statements with low salience on said processor so as to produce a set of informative sentences; aggregating said set of informative sentences on said processor statement to generate a plurality of statement clusters, each of said clusters corresponding to one of said concepts; computing the salience of each of said clusters on said processor; and Each of the clusters is named on the processor.

Description

technical field [0001] Aspects of the invention relate to speech processing, indexing, searching and analysis methods. In particular, aspects of the invention relate to analyzing recorded and live information to categorize conversations and identify concepts and trends. Background technique [0002] An organization's contact center typically receives a high volume of calls regarding a variety of issues. For example, the sales department of a contact center may receive calls with questions about the feature set and pricing of various products offered by the organization; the customer support department may receive calls with specific questions about the quality of the product or service being delivered; The accounting department may receive calls regarding changes in billing policies, incorrect charges, and other issues. [0003] Often, it is useful for organizations to be able to identify concepts and patterns within conversations (or "interactions") in order to categorize...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/35G10L15/18G06F40/237
CPCG06Q30/01G06F40/237
Inventor 艾密尔·里夫-托夫阿夫拉哈姆·菲札柯夫大卫·奥林格尤查·卡尼格
Owner GREENEDEN U S HLDG II LLC
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