Method and device for determining network fault information

Abstract

The invention discloses a method and a device for determining network fault information so as to be used for determining the position of user equipment when a network fault notification reported by the user equipment is received and generating network fault information corresponding to the position at which the user equipment is located, thereby improving the timeliness in feeding back network fault information to the user equipment. The method for determining the network fault information comprises the steps of determining the position at which the user equipment is located when the network fault notification reported by the user equipment is received, selecting target information from network information recorded on a preset map according to the position at which the user equipment is located at present, and generating network fault information corresponding to the position at which the user equipment is located at present by using the target information, wherein the network information comprises base station coverage information and real-time collected network information indicators of different positions.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method and device for determining network fault information. Background technique [0002] With the advent of the fourth generation mobile communication technology (4-Generation, 4G) era, full-service development has brought new challenges to customer service work in the mobile communication field. For almost all types of services in the mobile communication field, the quality of network coverage is the most important. Therefore, most of the network failure notifications reported by the user equipment in the mobile communication field are related to the network coverage quality of the mobile communication. [0003] At present, when mobile customer service personnel receive network fault notifications reported by user equipment, most of them need to communicate with users to learn the specific problems of the network fault, the area where the network fault occurred, etc....

AI Technical Summary

Problems solved by technology

[0004] From the feedback process of the network failure reported by the user equipment in the prior art, it can be seen that the feedback of the network failure reported by the user equipment requires detailed analysis of the network conditions in the area where the user equipment is located after determining the area where the user equipment is located , and then be able to obtain enough network fault information to feed back to the user equipment. Since a detailed analysis of the network conditions in the area where the network fault occurs is required, it is difficult to quickly feed back the network fault information after receiving the network fault notification reported by the user equipment. , to explain the cause of the network failure, so that it takes a long time to feed back the cause of the network failure to the user equipment, and the timeliness is poor

[0005] To sum up, in the prior art, when a network failure notification reported by a user equipment is received, it is necessary to conduct a detailed analysis of the network conditions in the network failure area in order to determine the network failure information, so that it is relatively difficult to feed back the network failure information to the user equipment. long time, poor timeliness

Images