Intelligent question-answer method, device and system

An intelligent question-answering and answering technology, which is applied in the fields of instrumentation, computing, and electrical and digital data processing.

Active Publication Date: 2016-10-05
ADVANCED NEW TECH CO LTD
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0011] (1) Method 1 cannot effectively distinguish different word segmentation terms, so that the similarity calculation results are not sufficiently differentiated, and the actual application effect is not ideal;
[0012] (2) The method of manually setting weights in Method 2 is inconvenient for system tuning. It takes multiple rounds of iterations to find the appropriate weight setting rules, and the construct...

Method used

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Embodiment Construction

[0115] In order to make the above objectives, features, and advantages of the application more obvious and understandable, the application will be further described in detail below with reference to the accompanying drawings and specific implementations.

[0116] The embodiments of the present application can be applied to online intelligent question answering scenarios, for example, in an intelligent question answering system (Question Answering System, QA). The intelligent question and answer system accurately locates the question knowledge required by the user in the form of one question and one answer, and through interaction with the user, it provides users with personalized information services, saves human resources, improves the automation of information processing, and improves the efficiency of information processing .

[0117] Reference figure 1 , Shows a step flow chart of Embodiment 1 of an intelligent question answering method of the present application, which may spe...

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PUM

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Abstract

An embodiment of the invention provides an intelligent question-answer method, device and system. The method includes: receiving question keywords sent by a client, and subjecting the query keywords to word segmentation processing to obtain one or more first terms; based on the first terms, acquiring a set of candidate recommended words matched with the query keywords, wherein the candidate recommended words are words containing the first terms in a preset database; calculating weight of the first terms; based on the weight of the first terms, calculating similarity of the query keywords and the candidate keywords; returning the candidate recommended words and corresponding answer information with the similarity conforming to preset rules to the client. By the method, device and system, result recommendation accuracy in the intelligent question and answer process can be increased.

Description

Technical field [0001] This application relates to the technical field of information recommendation, in particular to an intelligent question answering method, an intelligent question answering device, and an intelligent question answering system. Background technique [0002] With the increasing development of Internet services, more and more Internet companies need to provide online customer service (referred to as online customer service) to solve customer problems. Obviously, manual customer service cannot respond to a large number of user question and answer requests. This requires an intelligent question and answer system to solve user requests through automatic responses. Intelligent question answering system is a system designed to solve the user's question and answer needs. The bottom layer of the system is a sorting system, which recommends more appropriate answers to users by understanding the user's questions. [0003] The basic process of the existing intelligent que...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06F17/27
Inventor 王义
Owner ADVANCED NEW TECH CO LTD
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