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Method and device for allocating service operation

A technology of business operation and distribution method, which is applied in the field of communication, can solve problems such as low business operation efficiency, and achieve the effect of avoiding low efficiency

Inactive Publication Date: 2016-12-07
LETV HLDG BEIJING CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the embodiments of the present invention is to provide a business operation distribution method and device, so that business operators can arrive at a designated place at a designated time to provide business operations for customers, avoiding the problem of low efficiency of business operations

Method used

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  • Method and device for allocating service operation
  • Method and device for allocating service operation
  • Method and device for allocating service operation

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Embodiment Construction

[0025] In order to make the object, technical solution and advantages of the present invention clearer, various embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. However, those of ordinary skill in the art can understand that, in each implementation manner of the present invention, many technical details are provided for readers to better understand the present application. However, even without these technical details and various changes and modifications based on the following implementation modes, the technical solution claimed in this application can also be realized.

[0026] The first embodiment of the present invention relates to a method for allocating business operations, the specific process is as follows figure 1 shown, which includes:

[0027] Step 101, receiving request information of service requirements input by a user.

[0028] It should be noted that the user can input the request informatio...

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Abstract

The invention relates to the field of communication and discloses a method for allocating service operation. The method comprises the following steps of: receiving the request information of a service requirement input by a user; matching the attributes of each service operator with the service requirement in similarity to obtain an service operator with the highest matching degree; searching a terminal that corresponds to the service operator with the highest matching degree; and issuing a service operation instruction to the terminal. The invention also discloses a device for allocating service operation. Compared with the prior art, the method and device can issue the service operation instruction by the service operator with the highest matching degree so that the service operator can reach a designated place to carry on the service operation at the designated time, thereby avoiding low efficiency of service operation.

Description

technical field [0001] The invention relates to the field of communication, in particular to a method and device for distributing business operations in the field of communication. Background technique [0002] With the rapid development of mobile Internet technology, terminal devices such as smartphones, tablet computers or televisions have become one of the indispensable devices in people's daily life. At present, most merchants will provide on-site installation or on-site maintenance services. For example, when buying a TV, most merchants will provide door-to-door installation services. If the TV is purchased through a shopping website, the user also needs to contact the online customer service, and through the online customer service, contact the on-site installation engineer. However, if the customer service personnel are busy or negligent, the engineer may not be able to arrive at the designated location at the designated time to provide installation services for cus...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q10/06
CPCG06Q10/063112G06Q10/20
Inventor 任连军
Owner LETV HLDG BEIJING CO LTD
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