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System for providing computer technology consulting service

A consulting service, computer technology, applied in the field of information consulting, can solve problems such as difficult to meet demand

Inactive Publication Date: 2017-05-31
北海中电高科孵化器有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] Existing enterprises provide consulting services to the society, including face-to-face or telephone conversations between consultants and consultants. Consulting providers answer questions raised by consultants through brain memory or consulting materials. In terms of quality, or in terms of the amount of information that can be consulted, it is difficult to meet the demand

Method used

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Embodiment Construction

[0012] The preferred embodiments of the present invention will be described below in conjunction with it. It should be understood that the preferred embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0013] Specifically, a system for providing computer technology consulting services mainly includes: an information collection system, an information processing system, an information database, and an information presentation system, the information collection system includes a telephone recording collection system, and the information processing system collects telephone The recording is processed and identified, and the identification results are queried in the information database, and finally the query results are sent to the information display system.

[0014] The information database includes an acquisition module, which acquires a database record corresponding to the query informat...

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PUM

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Abstract

Disclosed is a system for providing computer technology consulting service, mainly comprising: an information collection system, an information processing system, an information database and an information presentation system. The information collection system comprises a phone record collection system. The information processing system processes and identifies collected phone records, queries an identification result in the information database, and finally sends a query result to the information presentation system. Thus, the defects in the prior art of low consulting efficiency, low quality and small amount of information obtained by a questioner due to the fact that the questioner needs to talk or communicate with a consultant face to face in a computer service consulting process can be overcome.

Description

technical field [0001] The present invention relates to the technical field of information consulting, in particular to a system for providing computer technical consulting services. Background technique [0002] Existing enterprises provide consulting services to the society, including face-to-face or telephone conversations between consultants and consultants. Consulting providers answer questions raised by consultants through brain memory or consulting materials. In terms of quality, or in terms of the amount of information that can be consulted, it is difficult to meet the demand. Contents of the invention [0003] The object of the present invention is to propose a system for providing computer technology consulting services to provide fast, high-quality and comprehensive consulting services in view of the above problems. [0004] In order to achieve the above object, the technical solution adopted by the present invention is: a system for providing computer technica...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493
CPCH04M3/493H04M3/4936
Inventor 王卫国
Owner 北海中电高科孵化器有限公司