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User expected management system and method of orders

A technology for managing systems and orders, applied in data processing applications, commerce, instruments, etc., can solve the problems of inability to form closed-loop management of user experience, inability to effectively manage user expectations, etc., to achieve the effect of improving user experience

Active Publication Date: 2017-07-21
NIO ANHUI HLDG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Only at the end of the order life cycle in the traditional system can the user clearly know the specific time required for order delivery, so it cannot effectively manage user expectations and form a closed-loop management of user experience

Method used

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  • User expected management system and method of orders
  • User expected management system and method of orders
  • User expected management system and method of orders

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Embodiment Construction

[0028] Preferred embodiments of the present invention are described below with reference to the accompanying drawings. Those skilled in the art should understand that these embodiments are only used to explain the technical principles of the present invention, and are not intended to limit the protection scope of the present invention.

[0029] A user expectation management system for an order of the present invention includes a server and a terminal device, and the server includes a pre-module, a middle module, and a post-module of the order life cycle;

[0030] The front-end module is configured to estimate the cost and delivery time of the order based on the product information and user information, send the estimated cost and delivery time of the order to the terminal device of the corresponding user, and generate the order after receiving the confirmation instruction returned by the terminal device;

[0031] The central module is used for time estimation and delay notific...

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PUM

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Abstract

The invention relates to a user expected management system and method of orders. The system comprises a pre-posed module, a middle-posed module, and a post-posed module. The method includes: in an order generation stage, estimation of expense and delivery time is performed through the pre-posed module; in an order execution stage, new order accomplishment delivery time expectation during accomplishment of steps of the order is tracked and estimated and delay determination and prompt can be performed through the middle-posed module; and after the accomplishment of the order, information of the order execution condition is collected and the delay time is converted to cost compensation through the post-posed module. According to the system and method, pre-posed, middle-posed and post-posed systematic user expectation management of the order life cycle is performed, the user experience for users during usage of the order system is effectively enhanced, and specific expectation of delivery for the users is established from three aspects of expense, time, and operation.

Description

technical field [0001] The invention belongs to the field of electronic commerce, and in particular relates to a user expectation management system and method for orders. Background technique [0002] With the rapid development of e-commerce, online purchases are becoming more and more frequent. Orders run through the entire purchase process. The guarantee and improvement of user experience is the focus of all order-centric business delivery systems. [0003] The online shopping order management system includes a server and a terminal device; the server is used to receive and process order demand information, and push order information to the terminal device; the terminal device is a computer or mobile phone, which is used to send order demand information to the server and receive feedback from the server order information. [0004] Only when the order life cycle is over in the traditional system can users clearly know the specific time required for order delivery, so it ca...

Claims

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Application Information

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IPC IPC(8): G06Q30/06
CPCG06Q30/0635
Inventor 潘霄斌
Owner NIO ANHUI HLDG CO LTD