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Question answering data processing method and device

A data processing device and data processing technology, which are applied in the fields of electronic digital data processing, special data processing applications, digital data information retrieval, etc., can solve the problems of failure to classify and analyze and monitor public opinion in time, and not being able to know hot issues in time

Active Publication Date: 2021-04-23
WEBANK (CHINA)
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, robot customer service and human customer service generally respond to the massive question data generated by users in APP and official accounts. Hot Issues

Method used

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  • Question answering data processing method and device
  • Question answering data processing method and device

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Embodiment Construction

[0053] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0054] The solution of the embodiment of the present invention is mainly as follows: first, carry out similarity matching on each question extracted from the knowledge base, so as to classify the questions whose similarity is greater than the preset threshold into one category, and accumulate the number of questions of each category, and then Extract all kinds of questions with the number of preset digits in the front, and then query all kinds of questions extracted from the knowledge base to get the answers to all kinds of questions returned from the knowledge base, and finally put all kinds of questions and information from The answers returned from the knowledge base are displayed in the display interface. In order to realize the classification analysis and public opinion monitoring of massive question and answer d...

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Abstract

The invention discloses a method for processing question and answer data. The method includes: performing similarity matching on each question extracted from a knowledge base, so as to classify the questions whose similarity is greater than a preset threshold into one category, and accumulating The number of questions; extract all kinds of questions with the number of preset digits in the front; query all kinds of questions extracted from the knowledge base to get the answers to all kinds of questions returned from the knowledge base; sort all kinds of questions And the answers returned from the knowledge base are displayed in the display interface. The invention also discloses a question answering data processing device. The invention is convenient for timely understanding of current hot issues and is beneficial to public opinion monitoring.

Description

technical field [0001] The present invention relates to the field of computer application technology, in particular to a question answering data processing method and device. Background technique [0002] With the development of computer technology, the data generated by users using computers is increasing day by day. Especially with the increase of various APPs and official accounts, there is also a lot of question and answer data generated every day. [0003] At present, robot customer service and human customer service generally respond to the massive question data generated by users in APP and official accounts. Hot Issues. Contents of the invention [0004] The main purpose of the present invention is to propose a question and answer data processing method and device, aiming at realizing the classification analysis and public opinion monitoring of massive question and answer data. [0005] In order to achieve the above object, the present invention provides a quest...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/35
CPCG06F16/3329G06F16/35
Inventor 卢道和陈刚周杰陈朝亮杨海军
Owner WEBANK (CHINA)