Self-service device-based intelligent ticket dispatching maintenance system

Abstract

The present invention discloses a self-service device-based intelligent ticket dispatching maintenance system. The system comprises a personnel set, a device set, a server, a rule unit and a dispatching unit; the server is used for issuing a maintenance request; the rule unit is used for matching elements in the device set with elements in the personnel set according to a preset rule; and the dispatching unit is used for dispatching work tickets to maintenance personnel according to a matching result. According to the system, on the basis of a single self-service device, massive self-service devices can be matched with massive maintenance personnel one by one. The system is more flexible compared with a system adopting mandatory matching in the prior art; the management of the self-service devices by the maintenance personnel can be more user-friendly; and on the basis of flexible matching, a plurality of rounds of matching are performed, and therefore, it can be ensure that each self-service device can be properly maintained, and both the self-service devices and the maintenance personnel are considered.

Description

technical field [0001] The invention relates to a financial terminal maintenance system, in particular to an intelligent order maintenance system based on self-service equipment. Background technique [0002] With the vigorous development of the financial market, the number of self-service equipment such as ATMs and VTMs is huge. In terms of maintenance, it presents the distribution form of two huge data sets with the maintenance company as the core, a large number of maintenance personnel and a large number of self-service equipment. For the maintenance of a single self-service device, the distribution of maintenance work orders can be completed according to the case report of the affiliated financial institution. For individual maintenance, when the self-service device cannot correspond to the maintenance personnel, other maintenance personnel can be flexibly assigned to replace them. However, when the maintenance company needs to uniformly issue maintenance work orders t...

AI Technical Summary

Problems solved by technology

However, when the maintenance company needs to uniformly issue maintenance work orders to all the self-service devices under its jurisdiction, for example, to update the system in a unified manner, or to replace a core component in a unified manner, it is possible that a large number of self-service devices cannot be contacted by the maintenance personnel.

Since it involves the distribution of work orders across the country, maintenance personnel cannot be replaced casually, otherwise the entire management will be paralyzed, which will cause a huge impact on the financial industry system

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