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Failure processing method and device

A fault processing method and processing device technology, applied in the field of communication, can solve problems such as restricting business development and consuming manpower, and achieve the effect of intelligent fault location

Inactive Publication Date: 2017-11-10
ZTE CORP
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  • Description
  • Claims
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Problems solved by technology

[0004] The purpose of the present invention is to provide a fault handling method and device, which solves the problem in the prior art that faults need to be manually checked one by one, which consumes a lot of manpower and limits the further development of business

Method used

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Embodiment Construction

[0077] In order to make the technical problems, technical solutions and advantages to be solved by the present invention clearer, the following will describe in detail with reference to the drawings and specific embodiments.

[0078] Such as figure 1 As shown, the embodiment of the present invention provides a fault handling method, which is characterized in that it includes:

[0079] Step 11, according to the fault phenomenon, obtain the suspected fault cause of the fault phenomenon;

[0080] Step 12, check the checkpoints corresponding to each of the suspected fault causes one by one, and obtain the check result;

[0081] Step 13, according to the inspection result, select the target fault cause that produces the fault phenomenon from the suspected fault causes.

[0082] In the above embodiments of the present invention, the fault phenomenon can be input by the user or automatically obtained by the system according to the current fault; specifically, in the fault location ...

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Abstract

The invention provides a failure processing method and device. The failure processing method comprises the steps of according to a failure phenomenon, acquiring suspected failure causes for the failure phenomenon; checking each checkpoint corresponding to each of the suspected failure causes, so as to obtain a check result; and according to the check result, selecting a target failure cause for the failure phenomenon from the suspected failure causes. According to the method, a manual troubleshooting process is simulated based on the failure phenomenon during the failure and the suspected failure causes for the failure phenomenon, the checkpoints corresponding to the suspected failure causes are checked one by one so as to determine the cause for the failure phenomenon, then O&M personnel can repair directly according to the cause determined by the method, so that the failure processing method and device realize intelligent positioning of the failure and give full support for intelligent failure processing by the O&M personnel.

Description

technical field [0001] The present invention relates to the technical field of communications, in particular to a fault handling method and device. Background technique [0002] In the IPTV (Interactive Network Television) system, there is usually no clear error prompt for the fault complained by the user, and the boundary of the fault is blurred, spanning multiple networks and network elements, and the causes of the fault are various. For this type of fault, the current method of fault location is single, and it is necessary to manually check the logs, alarms, performance indicators, and packet capture data of network elements, and check one by one. This positioning method is complicated, inefficient, and increasingly unsuitable for users. Requirements for rapid resolution of failures. [0003] With the development of IPTV services, most of the energy of the front-line operation and maintenance personnel is devoted to the task of solving user faults, and network optimizati...

Claims

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Application Information

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IPC IPC(8): H04L12/24
CPCH04L41/0631H04L41/0677
Inventor 张涛
Owner ZTE CORP
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