Artificial intelligent online consulting and answering service system

An artificial intelligence and service system technology, applied in the service field, can solve problems such as not providing valuable information and wasting consultant time

Inactive Publication Date: 2018-06-15
安徽百得思维信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The traditional website consulting system is provided by a single manual service or a single intelligent system. Since a single manual service or intelligent system cannot meet the different needs of consultants, it often provides consultants with many invalid or wrong solutions. information, which wastes the consultant's time and does not provide valuable information

Method used

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Embodiment Construction

[0013] The present invention will be further described in detail below in conjunction with specific examples, but this does not constitute any limitation to the present invention.

[0014] The artificial intelligence online consultation and answering service system includes a web server, a question and answer reply unit, a consultation dialogue window and a mobile client, and the question answer and reply unit includes a knowledge base unit, an information identification unit, an instruction output unit and a manual service unit; the information identification The unit, the command output unit and the manual service unit are electrically connected to the knowledge base unit respectively; the knowledge base unit includes an identity verification system, a storage unit and a background processor; after the information is input, it is first verified by the identity verification system, and then transmitted to the background for processing Processed by the processor, and then deliv...

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PUM

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Abstract

The invention provides an artificial intelligent online consulting and answering service system comprising a network server, an answering reply unit, a consulting dialog box and a mobile client, wherein the answering reply unit comprises a knowledge base unit, an information identification unit, a command output unit and an artificial service unit; the information identification unit, the commandoutput unit and the artificial service unit are separately electrically connected with the knowledge base unit; the knowledge base unit comprises an identity authentication system, a storage unit anda background processor; after inputting, information is firstly authenticated by the identity authentication system, then transmitted to the background processor for processing, and then transmitted to the storage unit; the mobile client is connected with the answering reply unit via a network server; and the consulting dialog box is connected with the command output unit, and is displayed on a dialog interface of the mobile client. The system provided by the invention is convenient for a consultant to consult at any time and any where, is professional and detailed in service content, achievesonline consulting and problem answering, and is good in effect, practical and convenient.

Description

technical field [0001] The invention relates to the field of service technology, in particular to an artificial intelligence online consultation and answering service system. Background technique [0002] Website consulting system is a new means of communication that has emerged rapidly along with the Internet. Compared with popular instant messaging tools such as QQ and MSN, web instant messaging does not require a client, is closely integrated with the website, and has good confidentiality. And can be a variety of analysis results and other advantages. The website customer service can cooperate with the website, allowing consultants to communicate with the world through the website. When the website uses the website consulting system, the website is not just a site on the Internet, but a platform for communicating and communicating with customers. The consultant will have an instant messaging platform belonging to himself or the company, and the communication with the co...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06G06F17/27G06F17/30G06N5/02G06F3/0481
CPCG06F3/0481G06F16/3329G06F16/951G06F40/279G06N5/022H04L63/0876
Inventor 柳旭东夏祖亮
Owner 安徽百得思维信息科技有限公司
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