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Dropped order processing method and device

A single-processing, customer data technology, applied in the Internet field, can solve the problems of customer churn, poor timeliness of batch processing orders, etc.

Active Publication Date: 2021-01-15
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Due to the poor timeliness of batch processing of lost orders, some lost orders were not processed in time, resulting in customer loss

Method used

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  • Dropped order processing method and device
  • Dropped order processing method and device
  • Dropped order processing method and device

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Embodiment Construction

[0044] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0045] In one embodiment, such as figure 1 As shown in , a method for handling dropped orders is provided, and the method is applied to the server as an example for illustration, including:

[0046] Step 102, monitor customer operation events on the page, and obtain corresponding customer data, which includes event attributes and behavior status.

[0047] The client can access the server through the client terminal. Specifically, the client terminal can access the server through an application program, or access the server through a browser. A page is displayed in the customer terminal, and the ...

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PUM

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Abstract

The present invention relates to a method and device for processing dropped orders. The method includes: monitoring customer operation events on a page, and acquiring corresponding customer data, where the customer data includes event attributes and behavior states; and judging whether the event attributes are is a preset item, and whether the behavior status is off; if so, mark the customer operation event as a dropped order; store the customer data corresponding to the dropped order in the message queue; real-time processing of customer data in By adopting the method, dropped orders can be processed in a timely and effective manner.

Description

technical field [0001] The present invention relates to the technical field of the Internet, in particular to a method and device for order cancellation processing. Background technique [0002] At present, insurance has penetrated into people's lives. People can purchase insurance through online orders, and they can also complain to the business personnel of the insurance company. When people fill in the online order or complaint information, the online order or complaint information cannot be successfully sent to the background due to network failure or operation error, resulting in dropped orders. For this situation, the traditional method is to periodically scan in the background, and when the scanned lost orders accumulate to a certain amount, they will be sent to the terminal in batches for corresponding processing. Due to the poor timeliness of batch processing of lost orders, some lost orders were not processed in time, resulting in the loss of customers. How to de...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q40/08G06Q30/06G06Q30/00H04L12/865H04L12/863H04L29/08H04L47/6275
CPCH04L47/62H04L47/6275G06Q30/016G06Q30/0631G06Q40/08H04L67/51
Inventor 金波郑志华刘开华
Owner PING AN TECH (SHENZHEN) CO LTD