Information feedback method and device

A technology for information feedback and operation information, applied in file system types, instruments, error detection/correction, etc., can solve problems such as ineffectiveness and low efficiency

Active Publication Date: 2021-04-02
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] In order to solve the problem that the problem feedback based on the existing information feedback method cannot effectively solve the problems that arise, and the problem solving efficiency is low, the embodiment of the present invention provides an information feedback method and device

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  • Information feedback method and device
  • Information feedback method and device

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Embodiment Construction

[0024] In order to make the object, technical solution and advantages of the present invention clearer, the implementation manner of the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0025] Before explaining and describing the embodiments of the present invention in detail, the application scenarios of the embodiments of the present invention will be described first. The method provided by the embodiment of the present invention is applied when it is found that there is a problem with the application installed in the terminal, and the problem needs to be reported to the application server, and then fed back to the developer, so that the developer can solve and repair the feedback in a targeted manner. problem scenario. For example, when a user finds that the application is malfunctioning, he can give feedback on the malfunction, or when using the application, he finds that some functions of the application are not ...

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Abstract

The invention discloses an information feedback method and device and belongs to the technical field of terminals. The information feedback method comprises the steps that question describing information oriented to target questions fed back by target applications is obtained; operation logs corresponding to the question describing information are obtained from multiple operation logs of the target applications, wherein the multiple operation logs are acquired from the information produced by the target applications when different functions are executed; the question describing information ofthe target questions and the operation logs corresponding to the question describing information are sent to application servers for information feedback. By adopting the information feedback method,question scene recurrence of fed-back questions can be accurately performed, and accordingly the fed-back questions can be effectively solved.

Description

technical field [0001] The present invention relates to the technical field of terminals, in particular to an information feedback method and device. Background technique [0002] At present, the application installed in the terminal may malfunction due to some reasons during operation, or the user may find that some functions are not perfect during the use of the application. In order to facilitate developers to solve and repair these problems in a targeted manner , it is necessary for the user to report these problems to the application server in a timely manner when discovering these problems in the application, and then give feedback to the developer. [0003] In the prior art, the application installed in the terminal is usually equipped with a user feedback module, and the user can report the problems existing in the application to the application server through a simple description through the user feedback module of the application, that is, the user can use the user...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F11/34G06F16/18
CPCG06F11/3442
Inventor 范增辉吴佳炘耿乙超张经纶曹飞余光镇
Owner TENCENT TECH (SHENZHEN) CO LTD
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