Information providing system, information providing method, and recording medium
A technology for notifying information and status information, which is applied in the field of information providing systems and can solve problems such as not being able to provide
Inactive Publication Date: 2018-10-09
RICOH KK
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- Abstract
- Description
- Claims
- Application Information
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Problems solved by technology
[0004] However, in the technology described in Patent Document 1, the object of service provision is limited to the breakdown repair, maintenance, and supply of consumables of the company's equipment, so there are the following problems. failures, maintenance, and supply of consumables, etc., of machines of other manufacturers, and cannot provide services not limited to our machines but for the entire alliance between companies
Method used
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[0025] Below, refer to Figure 1~Figure 16 , Describe in detail the implementation of the information providing system, information providing method and recording medium of the present invention. In addition, the present invention is not limited by the following embodiments. The constituent elements in the following embodiments include elements that can be easily conceived by a person skilled in the art, which are substantially the same and the so-called equal range. . Furthermore, various omissions, substitutions, changes, and combinations of constituent elements can be made without departing from the gist of the following embodiments.
[0026] (The overall structure of the information provision system)
[0027] figure 1 What is shown is an example diagram of the overall structure of the information providing system according to the embodiment. Reference figure 1 The overall configuration of the information providing system 1 according to this embodiment will be explained.
[00...
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The present invention provides an information providing system, an information providing method, and a program that can provide services for products of respective manufacturers mounted in a target device. The method comprises the steps of: acquiring, from the diagnostic device of the device to be diagnosed, context information specified in the type of operation of the target device, and a first obtaining portion of at least one certain state information according to determination of whether there is abnormality or not in the motion of the object device or in the wearing state of the object device; determining whether the first obtaining portion of the associated special assignment condition built by each notification object is satisfied or not; and deciding a decision portion of the notification information corresponding to the special assigned condition and allow the notification information to be notified to a notification portion in the notification object corresponding to the special assignment condition and associated with the factors included in the object device.
Description
Technical field [0001] The present invention relates to an information providing system, an information providing method and a recording medium. Background technique [0002] The technology used to detect equipment failures and the remaining amount of consumables, collect this information via a network, etc., and provide services such as equipment repairs, maintenance, and consumables replenishment is known to the public. In addition, a production system that connects production equipment to a portal site via a network or the like to enable information communication, and communicates necessary information with the portal site to provide services is also known. [0003] As a technology for collecting information about equipment in such production equipment and providing services, such as the technology disclosed in Patent Document 1, grasping equipment failure information and the remaining amount of consumables in real time. The monitoring center of the customer database of mainten...
Claims
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Login to View More IPC IPC(8): G06Q10/00G06Q50/04
CPCG06Q10/20G06Q50/04Y02P90/30
Inventor 福田拓章井川雅之
Owner RICOH KK