Video connection method, device, computer equipment and storage medium
A video and connection technology, which is applied in the field of video connection, can solve the problems of unable to verify customer identity, achieve the effect of improving investigation quality, reducing risks, and preventing investigators or customers from cheating
Active Publication Date: 2021-01-26
CHINA PING AN LIFE INSURANCE CO LTD
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Problems solved by technology
[0004] The embodiment of the present invention provides a video connection method, device, computer equipment, and storage medium, aiming to solve the problem in the prior art that the identity of the client cannot be verified when performing a video connection with the client
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[0032] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0033] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.
[0034] It should also be understood that the terminology used ...
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The invention discloses a video connection method, device, computer equipment and storage medium. The method includes: obtaining the corresponding contract case according to the case number in the video connection request; generating a call link according to the contract case, and pushing a short message message containing the call link to the second user terminal; establishing a video investigation platform according to the returned confirmation information, and sending The second user terminal accesses the video investigation platform; matches the facial information collected by the second user terminal with the customer's photo in the contract case; if matched, connects the first user terminal to the video investigation platform and establishes a video connection. By checking the number that sends the confirmation information, the authenticity of the number can be ensured, and the matching result can be obtained by matching the facial information collected in the video investigation platform with the customer's photo in the contract case, which prevents the contract case from being authentic during the investigation Insufficient sexuality, preventing cheating, and greatly improving the quality of investigation of contract cases.
Description
technical field [0001] The present invention relates to the technical field of video connection, in particular to a video connection method, device, computer equipment and storage medium. Background technique [0002] For the investigation of simple contract cases, investigators often need to visit customers and verify them face to face. When the customer is far away, investigators need to spend a lot of time going to the customer, which increases the round-trip cost of the contract case investigation. The cost-effectiveness is not high, and visiting the customer is likely to disturb the customer. [0003] In the existing technical solutions, it is possible to establish a connection with the customer through a video connection, and investigate the contract case through the video. However, due to the lack of a link to verify the identity of the customer, the investigation of the contract case has a problem of insufficient authenticity, which seriously affects The investigati...
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IPC IPC(8): H04N7/14H04L29/06G06K9/00
CPCH04L65/1069H04N7/141G06V40/16G06V40/171
Inventor 江倩
Owner CHINA PING AN LIFE INSURANCE CO LTD