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Customer service resource allocation method and customer service resource data display method and device

A technology of customer service and resources, applied in the field of customer service, it can solve problems such as reduced consumer experience and difficulty in allocating human customer service resources.

Inactive Publication Date: 2018-12-14
KOUBEI SHANGHAI INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] This application provides a customer service allocation method to solve the problem of reduced consumer experience caused by the difficulty in allocating appropriate manual customer service resources in existing customer service solutions

Method used

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  • Customer service resource allocation method and customer service resource data display method and device
  • Customer service resource allocation method and customer service resource data display method and device
  • Customer service resource allocation method and customer service resource data display method and device

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Embodiment Construction

[0146] In the following description, numerous specific details are set forth in order to provide a thorough understanding of the application. However, the present application can be implemented in many other ways different from those described here, and those skilled in the art can make similar promotions without violating the connotation of the present application. Therefore, the present application is not limited by the specific implementation disclosed below.

[0147] This application provides a method for allocating customer service resources. The present application also relates to a device for allocating customer service resources. The present application also relates to a method for displaying customer service resource data, and the present application also relates to a display device for customer service resource data, which will be described in detail in the following embodiments one by one.

[0148] The first embodiment of the present application provides a method f...

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Abstract

The present application discloses a Ccustomer service resource allocation method, which comprises the following steps: obtaining historical consulting data for consulting problems of a business unit;obtaining historical access data of a visitor accessing the business unit; determining data of customer service resources to be allocated to the business unit according to the historical consulting data and the historical access data, the customer service resources being used for handling questions consulted to the business unit; allocating customer service resources to the business unit accordingto the data of customer service resources to be allocated to the business unit, or providing data of the customer service resources to be allocated to the business unit to a device for allocating customer service resources. The invention solves the problem that it is difficult to allocate proper manual customer service resources in the existing customer service schemes.

Description

technical field [0001] The present application relates to the technical field of customer service, and in particular to a method and device for allocating customer service resources. The present application also relates to a method and device for displaying customer service resource data. Background technique [0002] The new retail offline unmanned store business model is gradually being promoted, and there are more and more unmanned stores. The so-called unmanned store refers to a store without the presence of service personnel. Although the unmanned store has brought about a reduction in sales costs, it may also make consumers worry about whether the "unmanned" service can make a reasonable response to consumer inquiries (such as pre-sales consultation, after-sales service, feedback and suggestions, etc.). [0003] CN 107995013 A discloses a method for distributing customer service, including: when receiving a customer service request sent by a user client, obtaining th...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q30/00
CPCG06Q10/06311G06Q30/01G06Q30/016
Inventor 李江
Owner KOUBEI SHANGHAI INFORMATION TECH CO LTD
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